Summary
Overview
Work History
Education
Skills
Timeline
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Dade Owens

Mesa,AZ

Summary

Experienced Quality Content Manager at Elite Pack-Out LLC with strong leadership and excellent customer service skills. Proficient in inventory management and adept at quickly resolving customer inquiries. Recognized for maintaining composure in high-pressure situations, ensuring client satisfaction, and enhancing operational efficiency through clear communication and collaborative teamwork.

Overview

4
4
years of professional experience

Work History

Quality Content Manager

Elite Packout LLC
11.2022 - Current
  • As a Quality Content Manager, I oversee the organization, documentation, and condition of customers' stored items following property damage restoration. I manage inventory systems to ensure accurate tracking of all contents in storage and respond to customer inquiries, particularly regarding damaged items via email with prompt, solution-focused communication.
  • My role also includes assessing and repairing minor item damage, as well as coordinating with restoration teams and clients to ensure timely and efficient pack-out services. I regularly serve as acting manager in the absence of leadership, handling scheduling logistics and leading customer interactions with professionalism and care. Known for my strong customer service skills and ability to think quickly under pressure, I excel at maintaining order and peace of mind during stressful situations for our clients.

Sales Associate

Ace Hardware
05.2022 - 11.2022
  • As a Sales Associate at Ace Hardware, I provide knowledgeable, friendly, and efficient service to customers in a fast paced retail environment. My responsibilities include assisting customers with product selection, answering questions about hardware and home improvement needs, and ensuring that shelves are well stocked and organized. I operate the cash register, process transactions accurately, and maintain the cleanliness and safety of the store.
  • I work closely with team members to ensure smooth daily operations and a positive shopping experience. My role requires strong communication skills, a helpful attitude, and the ability to learn and explain a wide range of products, With a focus on excellent customer service.

Sales Associate

Ross Dress for Less
11.2021 - 04.2022
  • As a Sales Associate at Ross Dress for Less, I help create a positive and efficient shopping experience by assisting customers, maintaining store organization, and supporting daily retail operations. My duties include greeting customers, answering product questions, operating the cash register, processing returns, and helping with fitting room supervision.
  • I also help with merchandise recovery ensuring the sales floor stays clean, organized, and fully stocked. Working in a fast-paced retail environment, I focus on providing friendly, helpful service while upholding Ross's values of respect, integrity, and excellent customer experience. I'm adaptable, detail oriented, and a strong team player committed to keeping the store running smoothly.

Education

High School Diploma -

Apache Junction High School
Apache Junction, AZ
04.2022

Skills

  • Customer service
  • Inventory management
  • Leadership
  • Adaptability
  • Warehouse operations
  • Stock control
  • Disaster recovery
  • Teamwork
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Heavy lifting
  • Inventory reconciliation

Timeline

Quality Content Manager

Elite Packout LLC
11.2022 - Current

Sales Associate

Ace Hardware
05.2022 - 11.2022

Sales Associate

Ross Dress for Less
11.2021 - 04.2022

High School Diploma -

Apache Junction High School

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Dade Owens