Daija Knight
Logistics Coordinator (Team Lead)
Maricopa
Summary
Experienced with coordinating complex logistics operations to ensure smooth supply chain management. Utilizes strategic planning and problem-solving skills to improve efficiency and reduce costs. Track record of fostering strong relationships with vendors and clients to maintain seamless operations.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator (Team Lead)
Amazon
12.2020 - Current
- Designing efficient strategies to support Fulfillment Centers in driving high throughput and resolving intricate issues that might impede their ability to handle orders effectively.
- Provide support and knowledge with direct reports on the team, training to ensure peers have the highest productivity.
- Collecting reports and trends from the Fulfillment Centers' overall performance.
- Led a team to streamline logistics processes, enhancing operational efficiency and reducing delays across supply chains.
- Managed inventory control systems, ensuring accuracy and timely replenishment of stock levels to meet demand.
- Developed training programs for new team members, fostering a collaborative environment and improving team performance.
- Coordinated cross-departmental initiatives to optimize shipping schedules, resulting in improved delivery timelines and customer satisfaction.
Merchant Services
American Express
01.2020 - 12.2020
- Supporting Merchants in managing their business accounting.
- Provide analytical feedback on improving sales, ease of business, and reconciliation/accounting inquiries.
- Proficiency with data entry, accounting abilities, and delivering strong customer and colleague support.
- Developed and implemented merchant onboarding processes, enhancing efficiency and improving customer satisfaction through streamlined communications.
- Analyzed merchant transaction data to identify trends, leading to targeted recommendations that increased retention rates.
- Collaborated with cross-functional teams to design and launch merchant training programs, resulting in improved service delivery and reduced onboarding time.
- Managed relationships with key merchants, facilitating regular feedback sessions that strengthened partnerships and drove strategic improvements.
Customer Support Specialist and Home Lending Advisor
JP Morgan Chase
01.2018 - 11.2019
- Supply customers with enough resources and information to help make an informed financial decision (Refinancing and Home Equity Lines).
- Maintaining a pipeline with strong organizational skills and extreme attention to detail.
- Provide exceptional inbound call support to external and internal customers.
- Assist homeowners reaching out to Chase as they have become unable to meet their monthly mortgage payment obligation and require Mortgage Assistance.
- Provided expert assistance in navigating home lending options, enhancing customer understanding and satisfaction throughout the application process.
- Developed and implemented streamlined communication protocols, resulting in improved response times and customer service efficiency.
- Collaborated with cross-functional teams to resolve complex client inquiries, ensuring a consistent and high-quality customer experience.
- Conducted thorough assessments of customer needs, offering tailored financial solutions that increased customer retention and loyalty.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Team Lead
Fresh Healthy Café
07.2017 - 12.2017
- As a Team Lead, my primary responsibilities included motivating my peers and ensuring the smooth operation and maintenance of a restaurant's flow.
- Led a team in delivering exceptional customer service, resulting in increased customer retention and satisfaction.
- Streamlined inventory management processes, reducing stock discrepancies and enhancing operational efficiency.
- Trained and mentored new team members, improving onboarding effectiveness and team performance standards.
- Implemented quality control measures to ensure product consistency, enhancing overall service quality and customer experience.
Hostess
LoLo's Chicken and Waffles
05.2017 - 07.2017
- Managed seating arrangements efficiently, ensuring timely service and optimizing guest flow during peak hours.
- Provided exceptional customer service by greeting and assisting guests, enhancing their overall dining experience.
- Coordinated with kitchen and wait staff to ensure timely meal delivery, contributing to seamless operations.
- Trained new host staff on procedures and customer interaction techniques, improving team efficiency and service quality.
Crew Member
Jersey Mike's
08.2015 - 05.2015
- Maintained cleanliness and organization of work areas, ensuring compliance with health and safety standards.
- Assisted in the preparation of high-quality food items, contributing to a positive customer dining experience.
- Stocked inventory efficiently, minimizing waste and ensuring timely availability of menu items for service.
- Collaborated with team members to streamline order processing, enhancing overall kitchen workflow and efficiency.
Education
Bachelor's Degree - Computer Science
Colorado State University - Global Campus
Aurora, CO07-2027
High School Diploma -
Mountain Pointe High School
Phoenix, Arizona05-2017
Skills
Escalation handling
Data analysis
Client communication
Cross-departmental collaboration
Performance reporting
Process optimization
Team leadership
Quality control
Supply chain coordination
Customer retention strategies
Analytical feedback
Problem-solving
Timeline
Logistics Coordinator (Team Lead)
Amazon
12.2020 - Current
Merchant Services
American Express
01.2020 - 12.2020
Customer Support Specialist and Home Lending Advisor
JP Morgan Chase
01.2018 - 11.2019
Team Lead
Fresh Healthy Café
07.2017 - 12.2017
Hostess
LoLo's Chicken and Waffles
05.2017 - 07.2017
Crew Member
Jersey Mike's
08.2015 - 05.2015
Bachelor's Degree - Computer Science
Colorado State University - Global Campus
High School Diploma -
Mountain Pointe High School