Summary
Overview
Work History
Education
Skills
Timeline
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Daija Toki

Phx

Summary

Dynamic customer service professional with experience at SUBWAY and Sonic, adept at enhancing customer satisfaction through active listening and effective complaint handling. Proven ability to manage high call volumes while maintaining a professional demeanor, resulting in increased client loyalty and repeat business. Proficient in computer systems to streamline service delivery.

Overview

2
2
years of professional experience

Work History

CSR/Cook

SUBWAY
06.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

CSR\Car Hooper

Sonic
03.2023 - 05.2024
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Education

High School Diploma -

Marcos De Niza High School
Tempe, AZ
05-2026

Skills

  • Customer focus
  • Complaint handling
  • Customer service
  • Professional telephone demeanor
  • Computer proficiency
  • Active listening

Timeline

CSR/Cook

SUBWAY
06.2024 - Current

CSR\Car Hooper

Sonic
03.2023 - 05.2024

High School Diploma -

Marcos De Niza High School

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Daija Toki