DAISHA KNAGGE
TUCSON
Summary
To use my knowledge and skills and exceed the expectations of my employer. Diligent Sales Associate with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrates products, overcomes objections and closes sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.
Overview
10
10
years of professional experience
Work History
Sales Manager
Sleep Outfitters Outlet
Tucson
04.2019 - 04.2025
- Organized Product to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
Service Agent
American Red Cross
06.2017 - 04.2019
- Responsible for recruiting donors, setting up donation schedules, exceeding monthly donor goals.
- Schedule and find locations for guest
- Provided customer support for blood donation and disaster relief services.
- Communicated effectively with clients regarding service inquiries and needs.
- Documented client interactions and maintained accurate records of services provided.
- Participated in outreach efforts to promote community awareness and engagement.
Cashier/Stocker
Family Dollar
06.2015 - 06.2017
- Stocked merchandise, kept items neat and visible
- Assisted customers with locating items, checking out and completing transactions
- Held a balanced drawer.
Claims Analysts
C3
01.2016 - 09.2016
- Processed medical claims, provided excellent customer service, answered any questions regarding claims and coverage
- Held a high morale dealing with confidential and private information regarding health claims.
Education
GED -
Pima Community College
Skills
- Product Recommendations
- Customer Service
- POS System Operations
- Sales Expertise
- Upselling Techniques
- Stocking and Receivings
- Scheduling
- Routing delivery
- Store Opening and Closing
- Cash Handling
- Inventory Control Procedures
- Teamwork and Collaboration
- Order Processing
- Customer Needs Assessment
- Inventory Pricing
- Customer Understanding
Timeline
Sales Manager
Sleep Outfitters Outlet
04.2019 - 04.2025
Service Agent
American Red Cross
06.2017 - 04.2019
Claims Analysts
C3
01.2016 - 09.2016
Cashier/Stocker
Family Dollar
06.2015 - 06.2017
GED -
Pima Community College