Daissy Rascon
San Luis
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
8
8
years of professional experience
Work History
Processing and Intake Services
FEMA Tier 1 Helpline Support
10.2024 - 05.2025
- Answering Inquiries: Addressing questions from callers about FEMA programs, assistance processes, and the status of their cases.
- Problem Resolution: Assisting with resolving issues and concerns raised by callers.
- Documentation: Recording all interactions with callers in a clear and concise manner.
- Information Management: Utilizing NEMIS (National Emergency Management Information System) to access and update information about disaster applications.
- Communication with Survivors: Directly communicating with disaster survivors to provide updates on case status and explain the assistance process.
- Data Management: Compiling, reconciling, and correlating data from various sources.
Cashier
Ulta Beauty
Tempe
10.2019 - 12.2019
- Seasonal part time cashier.
- Handled customer transactions, including placing online orders and returns.
- Made sure the store was clean and organized the stockroom.
- Stocked up shelves in store and rearranged display areas for sales and holidays.
Cashier
Whataburger
Tempe
03.2018 - 05.2018
- Part time cashier.
- Restocked supplies, cleaned and worked the drive thru.
- Promoted to ambassador of service within the first few weeks.
- Offered a position as manager but sadly had to go back home for the summer (for personal reasons) and got kicked out of the system.
Cashier
McDonald's
Tempe
03.2017 - 03.2018
- Worked as a part time cashier while attending college.
- I know how to handle money and give back change correctly as well as providing good customer service.
- I also know other duties such as restocking, cleaning, and handling food products.
- I also count with a food handler’s card.
Education
Bachelors - Environmental Design
Arizona State University
Tempe, AZ08.2025
High School Diploma -
San Luis High School
San Luis, AZ05.2016
Skills
- Quick learner
- Data management
- Effective communication
- Problem resolution
- Customer service
- Dependable
- Approachable
- Detail-oriented
- Open-mindedness
- Respectfulness
- Diligent
- Committed
Awards
- Certificate of Congressional Recognition - Awarded by representative Raul Grijalva for being a member of the GESD #32 Marching Band.
- Certificate of Congressional Recognition - Awarded for completing a leadership course/conferences.
Languages
- English
- Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Certificate of Congressional Recognition- Awarded by representative Raul Grijalva for being member of the GESD #32 Marching Band.
Certificate of Congressional Recognition- Awarded for completing a leadership course/conferences.
Timeline
Processing and Intake Services
FEMA Tier 1 Helpline Support
10.2024 - 05.2025
Cashier
Ulta Beauty
10.2019 - 12.2019
Cashier
Whataburger
03.2018 - 05.2018
Cashier
McDonald's
03.2017 - 03.2018
Bachelors - Environmental Design
Arizona State University
High School Diploma -
San Luis High School
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