Daisy Alvarez
Phoenix
Summary
Dedicated detention officer with expertise in emergency response and conflict resolution. Focused on maintaining public safety and inmate supervision to ensure a secure environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Detention Officer
CoreCivic
Eloy, AZ
08.2025 - Current
- Monitored inmate activities to ensure compliance with facility regulations.
- Conducted security inspections and searches to maintain a safe environment.
- Responded promptly to incidents, effectively de-escalating potentially volatile situations.
- Collaborated with team members to implement safety protocols and procedures.
- Provided support during emergencies, ensuring rapid response and coordination with law enforcement.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
Youth Care Worker
Southwest Key Programs
Mesa, AZ
05.2021 - 03.2025
- Provided direct supervision and support to youth in residential programs.
- Developed and implemented individualized care plans for at-risk youth.
- Facilitated conflict resolution and effective communication among residents.
- Monitored behavioral progress, documenting observations for case reviews.
- Coordinated recreational activities promoting social skills and teamwork among residents.
- Advocated for youth needs, ensuring access to educational and therapeutic resources.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Led emergency response efforts during crises, ensuring safety and well-being of all youth in facility.
Correctional Officer
Eyman Prison
Florence, AZ
04.2020 - 11.2020
- Enforced security protocols to maintain order and safety within facility.
- Conducted regular inspections of inmate housing areas for contraband and compliance.
- Responded to incidents swiftly, utilizing de-escalation techniques to manage conflicts.
- Supervised inmate activities, ensuring adherence to facility rules and regulations.
Delivery Driver
Amazon
Goodyear, AZ
02.2018 - 04.2020
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Navigated assigned routes, optimizing delivery paths for increased efficiency.
- Inspected vehicles regularly, maintaining safety standards and operational readiness.
- Assisted in training new drivers on company protocols and navigation systems.
- Managed inventory of delivery supplies, reducing waste and improving resource allocation.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
Manager
Mariscos Playa De Oro
Phoenix, AZ
11.2016 - 01.2018
- Oversaw daily operations, ensuring seamless service and customer satisfaction in high-volume environment.
- Managed staff scheduling and training, optimizing team performance and efficiency.
- Developed and implemented standard operating procedures to enhance operational consistency.
- Collaborated with suppliers to negotiate favorable terms and maintain inventory levels.
- Led team meetings to communicate goals, address challenges, and foster a positive workplace culture.
- Enhanced customer experience by implementing feedback systems for continuous improvement initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Adult School
Phoenix, AZAssociate of Science - Dental Hygiene
Dental Assistant
Phoenix, AZAssociate of Arts - Officer
Detention Officer
Eloy, AZ2025
Skills
- Patience and tolerance
- Emergency response
- Physical restraint
- Behavioral observation
- Body and cell searches
- Security procedures
- Inmate supervision
- Headcounts
- Inmate monitoring
- Medical emergencies
- First aid administration
- Inmate observation
- Disturbance management
- Facility monitoring
- Security and sanitation checks
- Conflict resolution skills
- Public safety
Certification
- DOCC- Detention Officer Certification Course
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Detention Officer
CoreCivic
08.2025 - Current
Youth Care Worker
Southwest Key Programs
05.2021 - 03.2025
Correctional Officer
Eyman Prison
04.2020 - 11.2020
Delivery Driver
Amazon
02.2018 - 04.2020
Manager
Mariscos Playa De Oro
11.2016 - 01.2018
High School Diploma -
Adult School
Associate of Science - Dental Hygiene
Dental Assistant
Associate of Arts - Officer
Detention Officer