DAISY DUARTE
Cottonwood
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
SERVER
Don Diego Mexican Cuisine
04.2023 - 08.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
HOSTESS/FOOD RUNNER
The Vault
03.2021 - 04.2023
- Answered phone calls to take reservations and address guest questions and concerns
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Greeted customers and provided them with menus
- Assisted in seating guests and managing the wait list
- Demonstrated flexibility by helping out in other departments as needed
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Communicated clearly with servers regarding guest needs or requests
- Monitored restaurant activity to determine seating and dining flow
HOSTESS/BUSSER
RENE’S FINE DINNING
01.2019 - 01.2020
- Greeted and sat guests while familiarizing them with menu
- Routinely cleaned table linens/settings, glassware, carpets, counters, and all service areas
- Handled all OpenTable reservations and placed in any to-go orders
- Inquired about guest satisfaction while fulfilling any special requests
- Assisted in seating guests and managing the wait list
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
FRONT DESK AGENT/HOUSEKEEPING
THE MATTERHORN INN
01.2019 - 01.2020
- Checked in guests and provided assistance all throughout their stay
- Answered phone calls and provided information about rooms
- Booked and managed all reservations
- Ensured all rooms are cared for and inspected according to standards, performed a variety of cleaning services
- Handled cash, credit and debit card transactions accurately
SERVER
89 AGAVE
01.2016 - 01.2020
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods; including any daily specials
- Ensured guests enjoyed their dining experience while making sure I met any customer demands
- Responsible for opening and closing restaurant; including nightly cash out
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
Education
G.E.D -
YAVAPAI COLLEGE
01-2019
Skills
- Well developed customer service and communication skills
- Detail and service oriented
- Fast learner, always eager to learn
- Thrives in fast paced work environments
- Can receive and process phone orders
- Experience with Micros Ordering System/Toast
- Safe Food Handling
- Cash Handling
Timeline
SERVER
Don Diego Mexican Cuisine
04.2023 - 08.2024
HOSTESS/FOOD RUNNER
The Vault
03.2021 - 04.2023
HOSTESS/BUSSER
RENE’S FINE DINNING
01.2019 - 01.2020
FRONT DESK AGENT/HOUSEKEEPING
THE MATTERHORN INN
01.2019 - 01.2020
SERVER
89 AGAVE
01.2016 - 01.2020
G.E.D -
YAVAPAI COLLEGE
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