Daisy Marisol Mena

• Company Overview: Arc smart is a call center that works with Hughes Net satellite internet. My role in the company was a universal agent and i was in charge of billing and technology.

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• Provided bilingual support to customers, ensuring clear communication and effective issue resolution.

• Trained new staff on menu knowledge and service protocols, improving team efficiency and performance.
• Assisted in inventory management by tracking stock levels and placing replenishment orders as needed.
• Used cash registers and credit card machines to cash out customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Handled shipping and receiving functions for branch.
• Facilitated smooth shipping and receiving processes by accurately completing paperwork, verifying shipment contents, and promptly processing incoming items.

• Company Overview: Peckham
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of industry standards and company updates to provide accurate information to customers.

• Company Overview: Turning key solutions knows as (TKS)
• Contributed to sales growth by upselling newspaper.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.