Daizie Paz

Responsible for airline account inventory and supply ordering.

Responsible for managing PAR levels across 9 airlines.

Managing coordinator schedules and assigning specialty flights to coordinators.

Responsible for account manager duties when not present.

Ensure daily operations and schedules are being followed accordingly.

Responsible for communicating airline changes to department in which it pertains too.

Assist in holding account meetings for Airlines, as well as chef tables for cycle changes.

Responsible for putting away supply orders that come through the warehouse.

Responsible for problem solving when issues arise daily for the 7 airlines I am responsible for.

Familiar with flight checking and responsible for daily airlines spec checks.

• Responsible for checking the flight as far as making sure all the equipment is correct and the food is up to par. (This means making sure quantity is correct and quality is good as it will be served to passengers)
• After I check the entire flight to the bill specifications I also travel with the flight out to the tarmac and present everything to the flight attendants go over every aspect of the flight with them and make sure they are completely happy with the service we’ve provided them. I end my job once I grab a signature from the flight attendant in charge.
• Monitored flight schedules and arrival and departure times to ensure punctuality.
• Responded quickly to any requests from pilots or cabin crews during flights.

• Answer phone calls to help customers enroll in a copay card program for medication
• Activate copay cards for customers that are eligible
• Helps assist pharmacist with claims in computer system related to customers and copay card transactions
• Providing information about different copay card programs
• Assist with issues reguarding profiles and updating information as well as answering questions about issues revolving account or profile
• Identified customer needs and provided appropriate solutions.

• Handled the incoming phone calls with patients/callers who want to schedule their vaccine for Covid-19
• Scheduling the Covid-19 vaccines for first and second doses
• Answering questions for patients/callers relating to Covid-19
• Had the role of a POC (Point of Contact) for my team manager for fellow agents to address me with any questions of the job, customer/patient related questions or any information they are unaware of.
• Collaborated with internal teams to resolve escalated customer queries quickly.
• Provided guidance to junior members of the team on best practices.

• Responsible for working all meat, produce, diary and frozen items to the sales floor
• Keeping up to date on all cleaning and sanitation policies for the back room and coolers
• Assisting customers when needed with questions or concerns.

• Provide supervision to children 14 years and younger, 100 or more at a time
• Helped tutor children along the lines of academic work
• Took care of billing and signing out the children when parents arrived.