Dajonshona Steward

• Facilitated exceptional customer service by meeting customer needs and recommending products to promote financial success.
• Navigated multiple computer systems and applications and utilized search tools to find customer information.
• Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
• Provided complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction.
• Matched members to products and services meeting current needs and expected lifestyle changes.
• Maintained performance standards against targets such as call abandonment, turnaround time and accuracy of solutions offered.
• Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
• Resolved problems or discrepancies concerning customers' accounts.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Delivered service and support to each customer, paving way for future business opportunities.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Relayed productive customer feedback to marketing teams.

• Participated in client interviews, observed questioning process and took notes to document information.
• Studied and differentiated government and judicial structures at federal and state levels to provide legal team with information on statutes, regulations, arbitration concepts and negotiation techniques.
• Organized and prepared case exhibits and evidence for trial.
• Consulted with clients, witnesses and legal professionals to define and document case details.
• Assisted in elements of civil litigation, including initiating and responding to claims, gathering and presenting evidence and client counseling.
• Submitted letter briefs to office of attorney general seeking authority to withhold public documents.
• Researched documents and publications for details to establish evidence.

• Evaluated customer account information to assess current issues and determine potential solutions.
• Answered 100+ inbound calls per day and directed to designated individuals or departments.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Set up and activated customer accounts to alleviate burden on Maximus.
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls.
• Upheld privacy and security requirements established by Maximus regulatory agencies.
• Reviewed account and service histories to identify trends and issues.
• Documented conversations with customers to track requests, problems and solutions.

answer inbound calls from consumers reguarding government health insurance help with website troubles filled out applications online for consumers processed all types of personal information

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Solicit sales of new or additional services or products. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Resolved problems or discrepancies concerning customers' accounts.
• Identified transaction errors when debits and credits did not balance.
• Performed special services for customers, ordering bank cards and checks.