Dakota Rogers
Florence
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Cashier
Kmart, Sears Holding
12.2013 - 12.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Cashier
Baxter's Games
03.2016 - 07.2020
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Test Associate
Experis
07.2020 - 01.2021
- Collaborated with QA team to test software quality through manual and automated testing.
- Optimized test cases to maximize success of manual software testing.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Stress tested security fixes and patches.
- Carried out tests to identify, report and repair bugs and glitches.
- Teamed on planned tests and time-sensitive ad hoc requests.
- Developed, implemented and maintained automated testware for scripts, functions and programs to boost testing efficiency.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Advised developers on problems with databases, performance and other issues.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
Test Associate
Experis
01.2021 - 11.2022
- Collaborated with QA team to test software quality through manual and automated testing.
- Optimized test cases to maximize success of manual software testing.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Stress tested security fixes and patches.
- Defined and identified test cases for new application development.
- Developed, implemented and maintained automated testware for scripts, functions and programs to boost testing efficiency.
- Verified acceptance by developing and implementing automated and manual application features and regression tests.
- Carried out tests to identify, report and repair bugs and glitches.
- Supported test review, defect control and configuration management within delivery pipeline.
- Teamed on planned tests and time-sensitive ad hoc requests.
- Developed efficient technical solutions to resolve wide range of business problems.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Built automated test scripts to handle repetitive software testing work.
- Documented testing procedures for developers and future testing use.
- Developed and maintained defect databases for known issues.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Advised developers on problems with databases, performance and other issues.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Kept scripts and test cases updated with current requirements.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Tested functionality and compatibility of new programs or updates in comparison to existing applications.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Education
High School Diploma -
East Carter High School
Grayson, KYSkills
- Integration testing
- Test scenarios
- Test automation
- Test coordination
- Complaint resolution
- Call management
- Product sales
- Product and service solutions
- Warranty service
- Problem resolution
- Coordination
- Brand representation
Timeline
Test Associate
Experis
01.2021 - 11.2022
Test Associate
Experis
07.2020 - 01.2021
Cashier
Baxter's Games
03.2016 - 07.2020
Cashier
Kmart, Sears Holding
12.2013 - 12.2014
High School Diploma -
East Carter High School
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