Dalia GraciaVega
TUcson
Summary
Self-motivated professional with expertise in customer experience and quality assurance. Known for flexibility and a positive attitude, dedicated to driving team success and fostering an environment of continuous improvement.
Overview
12
12
years of professional experience
Work History
Personal Customer Experience Professional
Comcast
01.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Quality Assurance Analyst
Bobs Furniture
01.2014 - 01.2017
- Managed quality assurance processes, ensuring adherence to best practices and continuous improvement initiatives.
- Collaborated with product management to define acceptance criteria and ensure alignment with customer requirements.
- Mentored and coached team members on QA topics and strategies.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Enhanced team collaboration, sharing best practices and insights that led to refinement of testing protocols.
Education
High School Diploma -
Pima Community College
Tucson, AZSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
Timeline
Personal Customer Experience Professional
Comcast
01.2017 - Current
Quality Assurance Analyst
Bobs Furniture
01.2014 - 01.2017
High School Diploma -
Pima Community College