Dalia GraciaVega
TUcson
Summary
Self-motivated professional with expertise in customer experience and quality assurance. Known for flexibility and a positive attitude, dedicated to driving team success and fostering an environment of continuous improvement.
Overview
12
12
years of professional experience
Work History
Personal Customer Experience Professional
Comcast
Tucson, AZ
01.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Quality Assurance Analyst
Bobs Furniture
Tucson, AZ
01.2014 - 01.2017
- Managed quality assurance processes, ensuring adherence to best practices and continuous improvement initiatives.
- Collaborated with product management to define acceptance criteria and ensure alignment with customer requirements.
- Mentored and coached team members on QA topics and strategies.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Enhanced team collaboration, sharing best practices and insights that led to refinement of testing protocols.
Education
High School Diploma -
Pima Community College
Tucson, AZSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
Timeline
Personal Customer Experience Professional
Comcast
01.2017 - Current
Quality Assurance Analyst
Bobs Furniture
01.2014 - 01.2017
High School Diploma -
Pima Community College