Dallely Castillo
San Tan Valley,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Case Manager/ Correctional Officer
La Palma Correctional Center
Eloy, AZ
09.2025 - Current
- Ensured safety, security, and order within correctional facility by enforcing institutional rules, policies, and procedures, contributing to a stable environment.
- Utilized de-escalation techniques and approved use-of-force protocols to address incidents, emergencies, and disturbances.
- Coordinated with multidisciplinary teams, including mental health, medical, classification, and administrative staff, to support rehabilitation goals.
- Managed inmate progress, behavior, and program participation as a Case Manager.
- Responded to incidents, emergencies, and disturbances using de-escalation techniques and approved use-of-force protocols when necessary.
- Coordinated multidisciplinary teams, including mental health, medical, classification, and administrative staff, to enhance inmate rehabilitation outcomes.
- Developed individualized case plans to address client needs and facilitate successful reintegration.
- Mentored junior case managers on effective strategies for client engagement and support services.
- Advocated for clients' rights and access to necessary resources within correctional systems.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Trained and mentored newly assigned Case Managers on case management procedures, institutional policies, documentation requirements, and facility operations.
- Served as a PREA Monitor for La Palma Correctional Center, supporting facility-wide compliance with PREA standards and monitoring concerns related to the safety and well-being of staff and incarcerated individuals.
- Promoted a safe and secure correctional environment by identifying safety concerns, addressing potential risks, and supporting compliance with institutional policies and procedures.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Bilingual Family Consultant
Evergrow Child Advocates
Phoenix, AZ
04.2025 - 09.2025
- Delivered home-based and community-based services in Maricopa & Pinal Counties for families referred by Department of Child Safety (DCS) to enhance family connections and support.
- Promotes positive parenting skills and recommends referrals to other parenting programs that may better meet the needs of the family.
- Provides home-based and community-based services in Maricopa & Pinal Counties to families referred by the Department of Child Safety (DCS) to participate in the Family Connections program.
- Facilitated positive parenting skills development and identified appropriate referrals to parenting programs tailored to family needs.
Bilingual Case Manager
Southwest Key Programs
Mesa, AZ
06.2024 - 03.2025
- Conducted initial intake interviews with youth, gathering familial and sponsorship information while verifying age.
- Determined available options for youth within 48-72 hours, completing documentation for reunification with family in home country or in the United States.
- Organized communication between youth and attorney to ensure legal representation. as requested by youth.
- Coordinated weekly treatment team meetings with shelter representatives from all departments to ensure comprehensive case management.
- Attend case staffing with a funding source representative.
- Maintain physical and web-based client files.
Registered Behavior Technician
Ro Health
San Diego, CA
08.2023 - 09.2024
- Worked in hybrid per diem role
- Implemented individualized treatment plans to enhance behavior and communication skills in clients.
- Collaborated with interdisciplinary teams to assess client progress and adjust therapies as needed.
- Documented client interactions and behavioral data to ensure compliance with treatment protocols.
- Educated families on behavioral techniques to support client development at home.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Mental Health First Aid Facilitator
Mental Health America
San Diego, CA
11.2023 - 06.2024
- Facilitated 8-hour Mental Health First Aid courses for diverse groups including military personnel, law enforcement, fire department, and educators, ensuring adherence to core program model.
- Conducted outreach activities to engage community members in mental health programs.
- Delivered mental health literacy education to adults and youth, enhancing understanding and awareness of mental health issues.
- Collected and analyzed data and other information for the contracting agency.
- Motivated learners to engage with course material, fostering a supportive environment for personal growth in mental health awareness.
Registered Behavior Technician
Motiva Associates
Imperial Valley
10.2022 - 08.2023
Sales and General Specialist
Victoria's Secret
El Centro, CA
10.2018 - 06.2022
Service Dispatcher/ Office Manager
Kal Tires
Calexico, CA
02.2022 - 05.2022
Assistant Manager
Estee Lauder Companies
Calexico, CA
04.2021 - 01.2022
Education
Bachelors of Science - Criminal Justice
San Diego State University
Associates - Behavioral Science
Imperial Valley College
Associates - Social Science
Imperial Valley College
Associates - Administration of Justice
Imperial Valley College
Skills
- Safety Protocols Crisis Management
- Risk Assessment
- Behavior Management
- Conflict Resolution
- Regulatory Compliance
- Microsoft Office
- Microsoft System
- Time management
- Detail Oriented
- Documentation Accuracy
- Critical Thinking/Adaptability
- Problem-solving
- Time management techniques
- Typing 60 WPM
Certification
- Correctional Officer Training Academy 2025
- Arizona State COIII Academy
- Arizona State Programs Academy
- Armed Guard Card
- Unarmed Guard Card
- CPR Certified
LANGUAGES
English
Spanish
Timeline
Case Manager/ Correctional Officer
La Palma Correctional Center
09.2025 - Current
Bilingual Family Consultant
Evergrow Child Advocates
04.2025 - 09.2025
Bilingual Case Manager
Southwest Key Programs
06.2024 - 03.2025
Mental Health First Aid Facilitator
Mental Health America
11.2023 - 06.2024
Registered Behavior Technician
Ro Health
08.2023 - 09.2024
Registered Behavior Technician
Motiva Associates
10.2022 - 08.2023
Service Dispatcher/ Office Manager
Kal Tires
02.2022 - 05.2022
Assistant Manager
Estee Lauder Companies
04.2021 - 01.2022
Sales and General Specialist
Victoria's Secret
10.2018 - 06.2022
Associates - Administration of Justice
Imperial Valley College
Associates - Social Science
Imperial Valley College
Associates - Behavioral Science
Imperial Valley College
Bachelors of Science - Criminal Justice
San Diego State University