Damian Hamelin
IT Technician
Yuma,AZ
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
IT Technician (C.T.E. Student)
City of Yuma
Yuma, AZ
10.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and IoT devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collected, arranged, and input information into database system.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Education
High School Diploma -
Cibola High School
Yuma, AZ 08.2021 - 05.2025
Associate of Arts - Humanities
Arizona Western College
Yuma, AZ 12.2023 - 05.2024
Summary of Qualifications
- Demonstrates ability to work effectively in fast-paced technical environments with shifting priorities.
•101 Tickets resolved in the first quarter.
- Proficient in diagnosing, analyzing, and resolving complex issues in networked IT systems.
• 86% of calls were diagnosed first time
- Strong customer service skills with a proven track record of responding to support requests promptly and professionally.
- Skilled in assessing user needs and implementing efficient, practical technical solutions.
- Experienced in repairing and maintaining computers, peripherals, and related equipment using industry-standard tools.
- Excellent interpersonal skills with a focus on teamwork and maintaining positive relationships with colleagues and clients.
- Technically proficient with PCs, laptops, tablets, printers, Microsoft Office Suite, Windows OS, iOS, and enterprise-level software.
- Enterprise-level software
- Effective communicator with the ability to explain technical concepts clearly in both verbal and written formats.
Timeline
IT Technician (C.T.E. Student)
City of Yuma
10.2024 - Current
Associate of Arts - Humanities
Arizona Western College
12.2023 - 05.2024
High School Diploma -
Cibola High School
08.2021 - 05.2025
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