D'Amico Serena
Phoenix
Summary
Dynamic and detail-oriented Hostess with a proven track record at Spinato's Pizza, excelling in customer service and effective multitasking. Enhanced guest satisfaction through efficient reservation management and seamless dining experiences. Known for warm greetings and strong complaint handling skills, ensuring every guest feels valued and welcomed.
Overview
2
2
years of professional experience
Work History
Hostess
Spinato's Pizza
11.2023 - 06.2025
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest satisfaction.
- Collaborated with waitstaff to coordinate smooth dining experiences for guests.
- Maintained cleanliness and organization of entrance area, enhancing ambiance.
- Monitored dining room flow, adjusting seating arrangements as needed for efficiency.
- Supported event coordination by preparing seating plans for special occasions or large groups.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
GED -
Intelli School
Arizona 09-2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Greeting guests
- Guest engagement
- Complaint handling
- Table bussing
- Safe food handling
Languages
English
Native or Bilingual
Timeline
Hostess
Spinato's Pizza
11.2023 - 06.2025
GED -
Intelli School
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