Summary
Overview
Work History
Education
Skills
Timeline
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DAMIEN HAYNES

Phoenix

Summary

Dynamic Branch Manager with a proven track record at Sparkletts Water, enhancing customer satisfaction and exceeding sales targets through effective leadership and strategic planning. Skilled in branch operations management and building strong customer relationships, I significantly improved service quality and team performance. Expert in MS Office and adept at fostering a positive work environment, I consistently achieve and surpass objectives.

Overview

27
27
years of professional experience

Work History

Branch Manager

Sparkletts Water
07.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.

Route Manager

O’premiumWaters
05.2000 - 12.2009
  • Increased logistical performance by refining and streamlining routing processes.
  • Promoted safety by ensuring compliance with traffic laws via regular inspections.
  • Conducted accurate inspections of delivered stock.
  • Exemplified adherence to company values by maintaining a focus on operational excellence each day.
  • Ensured proper loading of goods and retrieval of returned items.
  • Cultivated strong client relationships through effective communication.
  • Maintained professionalism and courtesy in interactions, fostering a positive workplace atmosphere.
  • Utilized GPS technology effectively to optimize route planning, boosting efficiency.
  • Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.

Route Driver

Sedona Springs
05.1998 - 05.2000
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Received, counted and inspected inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
  • Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
  • Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
  • Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.

Education

Maricopa Community Colleges, Phoenix College
Phoenix, AZ

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to detail
  • Coaching and mentoring
  • Relationship building and management
  • Strong team-builder
  • Verbal/written communication
  • Decision-making
  • Interviewing and hiring
  • Proficient in MS office
  • Goals and performance
  • Client acquisition

Timeline

Branch Manager

Sparkletts Water
07.2024 - Current

Route Manager

O’premiumWaters
05.2000 - 12.2009

Route Driver

Sedona Springs
05.1998 - 05.2000

Maricopa Community Colleges, Phoenix College

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DAMIEN HAYNES