Summary
Overview
Work History
Education
Skills
Timeline
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Damien Hills

Phoenix

Summary

Experienced with life operations and customer interactions. I utilize problem-solving techniques to address challenges and ensure smooth workflow. I have a track record of wonderful service and exceeding expectations. I am confident in myself and my answers with every call, if I am unsure I will find out and if I can't I know what my next steps are. I love this company and I plan on being here a very long time.

Overview

8
8
years of professional experience

Work History

Care Center Specialist II

State Farm
02.2024 - Current
  • I take a sense of ownership when it comes to helping our agents/customers. I always go the extra mile like suggesting alternative solutions or even just educating and guiding to our SF articles or helpful links.
  • Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved relations with clients.
  • I share my knowledge with everyone by keeping detailed notes on the more challenging situations
  • I want to grow in life company, so I go above and beyond each day
  • I have been recognized by my supervisor as exceptional and also have had recognition by our customers/agents who go the extra mile to reach out to my supervisor to share their experience

Order Selector

Windigo Logistics
11.2021 - 01.2024
  • Under general supervision I assemble and select cases from pick slots for store orders daily in an accurate, efficient, productive manner and assemble orders onto pallets using a voice controlled headset and an electric pallet jack
  • I won multiple performance awards including the Ironman 4x and Ultimate Warrior awards

Airport Hub Supervisor

UPS
10.2020 - 01.2021
  • As an Airport Hub Supervisor I was responsible for training and leading a union work force in a high pace environment while maintaining constant communication with the control tower to ensure on time jet departures

Sr. Account Manager

Discover Financial Services
09.2019 - 06.2020
  • I was responsible for advanced issues and trouble shooting for customers who called in on a daily basis
  • I would make it essential to provide an amazing experience for the customer
  • I would handle 100+ calls per day, and I took pride in my customer success metrics

Operations Manager

Chick-fil-A
11.2016 - 05.2019
  • As Operations Manager I was responsible for leading, delegating, and managing the overall function of the PM team
  • I would set the direction of the business' day-to-day operations as well as creating and implementing a plan to grow the business, drive sales, conduct interviews and scout/train candidates for leadership and management roles

Education

Bachelor of Science - Software Engineering

Colorado Technical University
Colorado Springs, CO
05-2027

Skills

  • Policy compliance
  • Feedback implementation
  • Call handling
  • Problem-solving skills
  • Product knowledge
  • Interpersonal skills
  • Proficient in Workload Management system, Life Policy View, Life UNIX system,OneNote and Excel

Timeline

Care Center Specialist II

State Farm
02.2024 - Current

Order Selector

Windigo Logistics
11.2021 - 01.2024

Airport Hub Supervisor

UPS
10.2020 - 01.2021

Sr. Account Manager

Discover Financial Services
09.2019 - 06.2020

Operations Manager

Chick-fil-A
11.2016 - 05.2019

Bachelor of Science - Software Engineering

Colorado Technical University

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Damien Hills