Damione Matlock
Chandler
Summary
20+ years’ experience in planning, organization development, and general and administrative management. Recognized team building, mentoring and leadership skills. Experienced in facilitating change in a workforce to support reengineering initiatives and meet organizational operating, financial and quality objectives. Well-developed communication skills demonstrated through successful interaction with customer and staff, production of detailed written sales and budget reports and projections, and the ability to establish and maintain professional relationships.
Overview
29
29
years of professional experience
Work History
Service Technician
Mark-Taylor Residential Inc.
08.2018 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Escalations Manager
Iqor
03.2016 - 08.2018
- Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
- Introduced proactive measures for identifying potential escalations before they occurred, allowing for early intervention and resolution when possible.
- Streamlined escalation processes for quicker issue resolution and improved customer experience.
- Implemented new training programs to equip team members with skills necessary for handling challenging situations effectively.
- Coordinated efforts with other departments to ensure seamless service delivery during critical situations involving multiple parties.
- Created detailed reports on escalated cases to identify trends and areas for improvement.
Assistant Manager
Village Inn Restaurant
01.2004 - 02.2016
- Responsible for managing day-to-day operations, increased sales and guest counts.
- Proven ability to train and developed crew members to ensure that Gold Standards are met. Achieved a 20% growth in sales for the night shift within 6 months. All while developing a valuable professional rapport with crew members to improve restaurant operations, cost controls and performance.
- Consistently noted by senior management, customers and staff for superior job performance, initiative, and excellent leadership skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Manager
Everett & Jones Barbeque
01.1996 - 01.2003
- Modified time lines and work schedules according to company needs.
- Managed day-to-day operations for Front of the House Management as well as Catering operations. Proven leadership in management techniques that streamline operations and added to profits.
- Extensive budgetary and purchasing experience. Accountable for essential planning of all company operations including bank deposits.
- Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere.
- Successfully utilized turnaround management abilities to transform least profitable store to most profitable store over a two-year time period.
Education
H.S. Diploma - General
Skyline High School
Oakland, CA01.1993
Associate - Child Development
College of Siskiyous
Weed, California01.1998
Skills
- Proficient in Windows and General Office Administration
- Valid Driver's license
- Work with minimal supervision
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- OSHA requirements
- Safety procedures adherence
Timeline
Service Technician
Mark-Taylor Residential Inc.
08.2018 - Current
Escalations Manager
Iqor
03.2016 - 08.2018
Assistant Manager
Village Inn Restaurant
01.2004 - 02.2016
Manager
Everett & Jones Barbeque
01.1996 - 01.2003
H.S. Diploma - General
Skyline High School
Associate - Child Development
College of Siskiyous
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