Dan Olguin
Phoenix,AZ
Summary
Experienced Food and Beverage professional
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
Venues Cafe
10.2023 - Current
- 480-595-9909
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Fostered positive relationships with regular customers, enhancing loyalty and engagement.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Fine Dining Server
Pescada
10.2024 - 06.2025
- Demonstrated extensive wine expertise, guiding customers in selections to enhance dining experience.
- Coordinated with kitchen staff to ensure timely food preparation and presentation for optimal service flow.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
Fine Dining Bartender/Server
Pomodoro Italian Grill
09.2022 - 05.2024
- Managed bar inventory, implementing efficient ordering processes to reduce waste.
- Provided exceptional customer service, fostering positive relationships with patrons for repeat business.
- Monitored compliance with health and safety regulations during beverage preparation and service.
- Led team during peak hours, optimizing workflow to maintain high service standards.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Lead Server/bartender
Shogun Restaurant
10.2019 - 05.2022
- Supervised dining room operations, ensuring exceptional customer service and adherence to restaurant standards.
- Trained and mentored new servers, enhancing team performance and fostering a collaborative environment.
- Coordinated with kitchen staff to ensure timely food delivery and accuracy of orders during peak hours.
- Resolved customer complaints effectively, maintaining high levels of guest retention and loyalty.
- Managed inventory control, optimizing stock levels to reduce waste while meeting customer demands.
Auto/Boat/RV/Plane Detailer
Luxury Mobile Detail and Wash
01.2008 - Current
- Company Overview: Self-Employed Vehicle Detailer
- 480-529-2085
- Ensured high-quality finishes by meticulously inspecting all completed work for accuracy and consistency.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
Skills
- Extensive Food/Wine Knowledge, POS systems proficient
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Additional Work Experience On Request
Certification
TIPS Certified
State Food Handlers Certified
Timeline
Fine Dining Server
Pescada
10.2024 - 06.2025
Server
Venues Cafe
10.2023 - Current
Fine Dining Bartender/Server
Pomodoro Italian Grill
09.2022 - 05.2024
Lead Server/bartender
Shogun Restaurant
10.2019 - 05.2022
Auto/Boat/RV/Plane Detailer
Luxury Mobile Detail and Wash
01.2008 - Current