Dana D'Ambrosio
Peoria
Summary
A compassionate individual driven by the desire to make a positive impact in the community. Dedicated to using my lived experience and growth and support client on their recovery journey. Possess strong communication, leadership and problem-solving skills. Looking to contribute a full time role that support clients of their recovery to empowerment and self-sufficiency.
Overview
6
6
years of professional experience
Work History
Street Outreach Case Manager
Phoenix Rescue Mission
01.2024 - Current
- Connect with and motivate people living on the streets to strive toward self sufficiency
- Assist homeless individuals in navigating the social service system identify resources that will help end their homelessness.
- Set goals, and develop individualized case plan to match each client needs and wants.
- Enter client data in a timely and accurate matter in HMIS and PRM database
- Advocated for client's when interacting with external agencies or institutions, ensuring fair treatment.
- Work directly with the Avondale and Goodyear police and city of Avondale outreach team
- Assist in training new Street Outreach Case Managers
- Lead and participate in devotions, prayers and other organization activities that promote a Christian lifestyle
Recovery Support Specialist
Phoenix Rescue Mission
07.2023 - 01.2024
- Provided empathetic support and guidance to clients while participating in various program activities such as devotions and relapse prevention.
- Acted as a liaison between clients and staff, assisting with medication management and conducting urinalysis (UA) testing.
- Applied effective conflict resolution and problem-solving strategies to foster a positive and motivating environment.
- Led group activities that encouraged fellowship, recovery, and personal growth, while modeling integrity and positive recovery behaviors.
Assistant Store Manager
Dollar Tree
09.2019 - 06.2021
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Certificate - Peer Support Specialist
R.I International
Phoenix, AZ10-2023
High School Diploma -
Edgewood High School
Trenton, OH05-2010
Skills
- Dependable and Trustworthy
- Communication Skills
- Problem Solving
- Organization and multitasking
- Relationship building
Timeline
Street Outreach Case Manager
Phoenix Rescue Mission
01.2024 - Current
Recovery Support Specialist
Phoenix Rescue Mission
07.2023 - 01.2024
Assistant Store Manager
Dollar Tree
09.2019 - 06.2021
Certificate - Peer Support Specialist
R.I International
High School Diploma -
Edgewood High School
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