Dana D'Ambrosio
Peoria
Summary
Empathetic Homeless Outreach Case Manager and Supervisor leveraging lived experience to enhance engagement with vulnerable populations. Expertise in crisis response, motivational interviewing, and case planning, along with strong communication and leadership skills. Committed to empowering individuals experiencing homelessness to achieve stability and long-term self-sufficiency.
Overview
7
7
years of professional experience
Work History
Supervising Case Manager
Phoenix Rescue Mission
Phoenix
01.2026 - Current
- Promoted during a department revamp to lead and support a newly structured team
- Supervise case managers, provide coaching, and ensure consistent high-quality service delivery
- Strengthen communication, workflows, and expectations across the team to improve client outcomes.
- Support staff in navigating complex cases, crisis situations, and community partnerships.
- Assist in developing processes that align with organizational goals and best practices.
- Maintain a trauma-informed, client centered approach while modeling professionalism and integrity.
Street Outreach Case Manager
Phoenix Rescue Mission
01.2024 - Current
- Connect with and motivate people living on the streets to strive toward self self-sufficiency
- Assist homeless individuals in navigating the social service system identify resources that will help end their homelessness.
- Set goals, and develop individualized case plan to match each client needs and wants.
- Enter client data in a timely and accurate manner in HMIS and PRM database
- Advocated for client's when interacting with external agencies or institutions, ensuring fair treatment.
- Work directly with the Avondale and Goodyear police and city of Avondale outreach team
- Assist in training new Street Outreach Case Managers
- Lead and participate in devotions, prayers and other organization activities that promote a Christian lifestyle
Recovery Support Specialist
Phoenix Rescue Mission
07.2023 - 01.2024
- Provided empathetic support and guidance to clients while participating in various program activities such as devotions and relapse prevention.
- Acted as a liaison between clients and staff, assisting with medication management and conducting urinalysis (UA) testing.
- Applied effective conflict resolution and problem-solving strategies to foster a positive and motivating environment.
- Led group activities that encouraged fellowship, recovery, and personal growth, while modeling integrity and positive recovery behaviors.
Assistant Store Manager
Dollar Tree
09.2019 - 06.2021
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Certificate - Peer Support Specialist
R.I International
Phoenix, AZ10-2023
High School Diploma -
Edgewood High School
Trenton, OH05-2010
Bachelors of Social Work
Grand Canyon University
Phoenix, AZ04-2026
Skills
- Client Engagement and Rapport Building
- Conflict Resolution
- Case Planning and Goal Setting
- HMIS and PRM Data Entry
- Team Management
- Collaboration with Law Enforcement and Community Partners
- Trauma-informed, Person-Centered Approach
- Organization, Time-Management, and Multitasking
Timeline
Supervising Case Manager
Phoenix Rescue Mission
01.2026 - Current
Street Outreach Case Manager
Phoenix Rescue Mission
01.2024 - Current
Recovery Support Specialist
Phoenix Rescue Mission
07.2023 - 01.2024
Assistant Store Manager
Dollar Tree
09.2019 - 06.2021
Certificate - Peer Support Specialist
R.I International
High School Diploma -
Edgewood High School
Bachelors of Social Work
Grand Canyon University