Dana Juarez
Tucson
Overview
17
17
years of professional experience
Work History
Bartender
Marriott JW Starr Pass
05.2022 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender Seasonal
Rillito Historical Race Track
01.2014 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Front Desk Receptionist/Sales Coordinator
D&H Air Conditioning
11.2006 - 10.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check in process.
- Scheduled, coordinated and confirmed appointments
- Answered incoming calls & directed to proper department.
- Handled all incoming pay m ents and updated customer files.
- Scheduled all sales appointments. Created new customer files, scheduled installs, ordered equipment, took care of warranty on equipment for customer & scheduled 1st maintenance appointment 1 year from installation date to keep warranty valid.
Bartender/Server
Ritz Carlton Hotel
08.2018 - 04.2020
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
General Education
Calaveras Hills
Milpitas, CA06.1983
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
- Service-oriented mindset
- Professional appearance
- Inventory
- Ordering procedures
Timeline
Bartender
Marriott JW Starr Pass
05.2022 - 04.2024
Bartender/Server
Ritz Carlton Hotel
08.2018 - 04.2020
Bartender Seasonal
Rillito Historical Race Track
01.2014 - 03.2020
Front Desk Receptionist/Sales Coordinator
D&H Air Conditioning
11.2006 - 10.2015
General Education
Calaveras Hills
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