Daney Santacruz
Tucson
Summary
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Lynch Roofing
Tucson, AZ
04.2025 - Current
- Manage high-volume inbound calls, greet customers and visitors, and provide professional front desk support.
- Schedule roof estimates and manage calendars for roofing advisors, ensuring accurate and timely appointments.
- Process customer payments via cash, check, credit card, etc. while monitoring accounts receivable and follow up on outstanding balances.
- Maintain customer accounts by creating profiles, document interactions, warranty requests, and route information to the appropriate departments.
- Update and track invoicing, deposits, and payment spreadsheets to support production scheduling and timely project execution.
- Respond to customer inquiries via phone, email, text, Google Reviews, Nextdoor, and Alivo AI, delivering exceptional customer service.
- Order office supplies, handle incoming and outgoing mail, maintain office organization, and assist with administrative projects.
- Collaborate with sales, production, and project teams to ensure effective communication and smooth daily operations.
- Maintain confidentiality, ensure accuracy in scheduling and data entry, and demonstrate strong attention to detail, adaptability, and problem-solving skills.
Recruiter (Promoted From Compliance Advocate)
Nesco Resource Inc.
Tucson, AZ
11.2023 - 04.2025
- Recruited, screened, and interviewed candidates for temporary and direct-hire positions through phone, video, and in-person interviews.
- Matched qualified candidates with client hiring needs and managed the full recruitment lifecycle from sourcing to placement.
- Coordinated candidate onboarding, including background checks, drug screenings, I-9 verification, E-Verify, and payroll documentation.
- Maintained accurate candidate records, job postings, and applicant tracking systems while ensuring compliance with employment regulations.
- Built and maintained relationships with clients and candidates, facilitated interviews, extended job offers, and negotiated compensation.
- Assisted with payroll, employee relations, workers' compensation, unemployment claims, and other HR functions.
- Generated recruiting leads and represented the company at job fairs, schools, and community networking events.
Compliance Advocate
Nesco Resource Inc.
05.2021 - 11.2023
- Facilitate the onboarding of contract associates while adhering to current legally compliant hiring practices and client contractual requirements.
- Oversee candidate onboarding compliance, including but not limited to drug/background screens, I-9, E-Verify, payroll, state specific and/or client specific onboarding documents.
- Assist with payroll on a weekly basis ensuring all timecards are submitted in a timely manner for client approval.
- Complete ongoing audits for designated markets to ensure overall Nesco and client compliance is upheld.
- Comply with all company safety guidelines and processes, reporting known safety issues, including near misses, accidents and potential concerns, to the appropriate supervisor or member of the Risk department.
Reporting Specialist/Recruiting Assistant
VXI Global Solutions
Tucson, AZ
10.2020 - 04.2021
- Manage general administrative tasks to support the recruitment team, ensuring smooth office operations.
- Coordinate and schedule interviews between candidates and hiring managers, ensuring timely communication and preparation.
- Review and evaluate resumes and applications to identify qualified candidates for available positions.
- Maintain and update candidate profiles in the applicant tracking system to ensure accurate records.
- Proactively source and reach out to potential candidates on job boards, social media, and other platforms to generate talent leads.
- Lay off
Spanish Interpreter
CyraCom International
Tucson, AZ
02.2019 - 06.2020
- Provide accurate and contextually appropriate interpretation between English-speaking clients and limited-English-speaking patients or customers, ensuring clear and effective communication.
- Interpret across a variety of industries, including healthcare, finance, insurance, 9-1-1, business, and hospitality, adapting to diverse subject matter and client needs.
- Use advanced bilingual proficiency (Spanish and English) and strong interpersonal skills to facilitate smooth conversations and ensure understanding in both personal and professional settings.
- Maintain confidentiality and adhere to industry-specific ethical standards, ensuring that all interpretations are objective and accurate.
- Handle high-pressure situations with professionalism, especially in emergency or time-sensitive contexts such as 9-1-1 calls, while remaining calm and focused.
- Over the Phone
Education
Associate of Arts - Liberal Arts
Pima Community College
Tucson, AZ05-2025
High School Diploma -
San Miguel Catholic High School
Tucson, AZ05-2017
Skills
- Effective time management
- Data entry
- Customer service
- Office administration
- Administrative support
- Microsoft Excel
- Microsoft outlook
- Time management
- Microsoft Word
- Computer proficiency
- Scheduling and calendar management
- Mail handling
- Spreadsheet management
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Lynch Roofing
04.2025 - Current
Recruiter (Promoted From Compliance Advocate)
Nesco Resource Inc.
11.2023 - 04.2025
Compliance Advocate
Nesco Resource Inc.
05.2021 - 11.2023
Reporting Specialist/Recruiting Assistant
VXI Global Solutions
10.2020 - 04.2021
Spanish Interpreter
CyraCom International
02.2019 - 06.2020
Associate of Arts - Liberal Arts
Pima Community College
High School Diploma -
San Miguel Catholic High School