DANI ESCOBEDO
Phoenix
Summary
Hospitality professional with strong foundation in guest relations and customer service. Efficient in managing check-ins, addressing guest concerns, and ensuring welcoming atmosphere. Known for collaboration with team members and flexibility to adapt to varying guest needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cake Decorator
Paris Baguette
07.2025 - Current
- Collaborated with bakers to ensure timely preparation of cakes for decorating schedules.
- Conducted quality checks on finished products to uphold high standards of decoration artistry.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Managed material inventory and ordered new materials when needed.
Manager
The Stir Coffee Bar
01.2023 - 04.2025
- Supervised daily operations, ensuring high standards of service and product quality.
- Trained and mentored staff, fostering professional growth and enhancing team performance.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Developed customer engagement strategies to improve satisfaction and loyalty.
- Collaborated with suppliers to negotiate contracts, ensuring cost-effective purchasing solutions.
- Analyzed sales data to identify trends, inform menu adjustments, and optimize pricing strategies.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
Barista
The Stir Coffee Bar
01.2023 - 01.2025
- As a barista, I expanded my knowledge and skillset within the coffee community. I learned to prepare a wide variety of espresso and specialty drinks along and recognized the importance of embracing rapport with guests to build customer loyalty.
Front Desk Guest Service Agent
Doubletree By Hilton
07.2022 - 12.2022
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
- Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Processed reservations and cancellations using property management systems accurately and swiftly.
- Contributed to sales efforts by promoting available upgrades or add-on services when appropriate, increasing revenue through upselling opportunities.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
Front Office Lead
H&R Block Southern Business Center
11.2021 - 08.2022
- Coordinated schedules for front office team to maintain optimal coverage and efficiency.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Reduced customer wait times through effective scheduling and task delegation among staff members.
- Served as a liaison between guests and other departments within the company, facilitating clear communication channels
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
Food Server
Cozy Corner Pancake House
01.2020 - 01.2022
- Working as a food server in a fast paced restaurant sharpened my skills in prioritizing and multi-tasking. I served my guests with professionalism and efficiency and used my bubbly personality to enhance guest experience. I maintained knowledge on the food menu and the products offered and accomplished food prep and side-work duties.
Education
Associate of Applied Science - Sociology
Scottsdale Community College
Scottsdale, AZ05-2026
Skills
- Front desk management
- Reservation management
- Patience and tolerance
- Hospitality services
- POS system operation
- Data confidentiality
- File management
- guest registration processing
- Transaction processing
- Property management systems
- Teamwork and collaboration
Certification
Certified food handlers
Timeline
Cake Decorator
Paris Baguette
07.2025 - Current
Manager
The Stir Coffee Bar
01.2023 - 04.2025
Barista
The Stir Coffee Bar
01.2023 - 01.2025
Front Desk Guest Service Agent
Doubletree By Hilton
07.2022 - 12.2022
Front Office Lead
H&R Block Southern Business Center
11.2021 - 08.2022
Food Server
Cozy Corner Pancake House
01.2020 - 01.2022
Associate of Applied Science - Sociology
Scottsdale Community College