DANI ESCOBEDO
Phoenix
Summary
Hospitality professional with strong foundation in guest relations and customer service. Efficient in managing check-ins, addressing guest concerns, and ensuring welcoming atmosphere. Known for collaboration with team members and flexibility to adapt to varying guest needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cake Decorator
Paris Baguette
Phoenix, AZ
07.2025 - Current
- Collaborated with bakers to ensure timely preparation of cakes for decorating schedules.
- Conducted quality checks on finished products to uphold high standards of decoration artistry.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Managed material inventory and ordered new materials when needed.
Manager
The Stir Coffee Bar
Phoenix, AZ
01.2023 - 04.2025
- Supervised daily operations, ensuring high standards of service and product quality.
- Trained and mentored staff, fostering professional growth and enhancing team performance.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Developed customer engagement strategies to improve satisfaction and loyalty.
- Collaborated with suppliers to negotiate contracts, ensuring cost-effective purchasing solutions.
- Analyzed sales data to identify trends, inform menu adjustments, and optimize pricing strategies.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
Barista
The Stir Coffee Bar
Phoenix, AZ
01.2023 - 01.2025
- As a barista, I expanded my knowledge and skillset within the coffee community. I learned to prepare a wide variety of espresso and specialty drinks along and recognized the importance of embracing rapport with guests to build customer loyalty.
Front Desk Guest Service Agent
Doubletree By Hilton
Alsip, IL
07.2022 - 12.2022
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
- Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Processed reservations and cancellations using property management systems accurately and swiftly.
- Contributed to sales efforts by promoting available upgrades or add-on services when appropriate, increasing revenue through upselling opportunities.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
Front Office Lead
H&R Block Southern Business Center
Mesa, AZ
11.2021 - 08.2022
- Coordinated schedules for front office team to maintain optimal coverage and efficiency.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Reduced customer wait times through effective scheduling and task delegation among staff members.
- Served as a liaison between guests and other departments within the company, facilitating clear communication channels
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
Food Server
Cozy Corner Pancake House
Chicago, IL
01.2020 - 01.2022
- Working as a food server in a fast paced restaurant sharpened my skills in prioritizing and multi-tasking. I served my guests with professionalism and efficiency and used my bubbly personality to enhance guest experience. I maintained knowledge on the food menu and the products offered and accomplished food prep and side-work duties.
Education
Associate of Applied Science - Sociology
Scottsdale Community College
Scottsdale, AZ05-2026
Skills
- Front desk management
- Reservation management
- Patience and tolerance
- Hospitality services
- POS system operation
- Data confidentiality
- File management
- guest registration processing
- Transaction processing
- Property management systems
- Teamwork and collaboration
Certification
Certified food handlers
Timeline
Cake Decorator
Paris Baguette
07.2025 - Current
Manager
The Stir Coffee Bar
01.2023 - 04.2025
Barista
The Stir Coffee Bar
01.2023 - 01.2025
Front Desk Guest Service Agent
Doubletree By Hilton
07.2022 - 12.2022
Front Office Lead
H&R Block Southern Business Center
11.2021 - 08.2022
Food Server
Cozy Corner Pancake House
01.2020 - 01.2022
Associate of Applied Science - Sociology
Scottsdale Community College