DANIELLE GIBALA
Glendale
Summary
Retail management professional with a growth mindset, leading with curiosity and humility. Passionate about creating memorable, personalized guest experiences that promote brand loyalty.
Overview
10
10
years of professional experience
Work History
Guest Experience Lead
Lululemon Athletica
Glendale, AZ
04.2026 - Current
- Cultivated exceptional guest relationships through personalized service and attentive support.
- Implemented feedback from leaders and guests to enhance satisfaction and brand loyalty.
- Trained and mentored staff on best practices for guest engagement and operational efficiency.
Store Manager
Bath & Body Works
Scottsdale, AZ
07.2022 - 04.2026
- Delivered exceptional customer experiences by providing personalized service and expert recommendations, cultivating lasting relationships and driving repeat business.
- Communicated an elevated brand story and created an inviting shopping environment that maximized sales potential.
- Developed talent through coaching and teaching, and fostering a positive and productive work environment with high retention rates.
Assistant Manager
Bath & Body Works
Flagstaff, AZ
09.2019 - 07.2022
- Hired as an associate in 09/2019 and promoted to Assistant Manager by 07/2022.
Shift Lead
Café Zupas
Glendale, AZ
10.2016 - 08.2019
- Provided exceptional customer service while fulfilling personalized orders accurately and quickly.
- Coached and trained employees to ensure guests had consistently positive experiences.
- Adhered to budgeting and labor management guidelines and ensured sales targets were met.
- Maintained a clean, food-safe environment.
Education
BS - Psychological Sciences
Northern Arizona University
12.2021
Skills
- Leadership qualities
- Exceptional communication
- Guest complaint resolution
- Team member development
Languages
French (Bilingual)
Timeline
Guest Experience Lead
Lululemon Athletica
04.2026 - Current
Store Manager
Bath & Body Works
07.2022 - 04.2026
Assistant Manager
Bath & Body Works
09.2019 - 07.2022
Shift Lead
Café Zupas
10.2016 - 08.2019
BS - Psychological Sciences
Northern Arizona University