Daniel Altavilla
Mesa,Arizona
Summary
Detail-oriented professional seeking a challenging and purposeful career that will better our community. Proven expertise in conflict resolution, management, and staff development, ensuring compliance with safety and health standards.
Overview
22
22
years of professional experience
Work History
Assistant Store Director
Bashas' Markets
Chandler, AZ
03.2016 - Current
- Conducted weekly store inspections for fire safety and potential hazards (Emergency exit functionality, exit signage working and visible, fire extinguisher pressure and conditions, physical hazards such as exposed wiring or damaged outlets, safety guards missing or broken on equipment, first aid cabinets stocked and accessible, etc.).
- Conducted weekly internal health inspections to ensure compliance with county health codes (Verify status of employee training and valid Food Handler Certifications, check hot and cold holding equipment for maintaining proper temperature ranges, check calibration of thermometers, inspect all areas of the store for potential cross contamination issues, etc).
- Face to face conflict resolution with both customers and employees (Field complaints and respond appropriately and professionally to reach an agreeable conclusion).
- Supervised daily operations, ensuring compliance with company policies and standards.
- Developed staff utilizing training programs and experience to enhance team performance and customer service skills.
- Managed inventory control processes, optimizing stock levels and reducing waste.
2nd Assistant Store Director
Bashas' Markets
Chandler, AZ
10.2012 - Current
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of shelves.
- Supported customer service efforts by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Executed daily cash handling procedures, ensuring accuracy and compliance with company policies.
Assistant Customer Service Manager
Bashas' Markets
Chandler, AZ
06.2004 - Current
- Supervised daily operations to ensure exceptional customer service experiences.
- Trained and mentored staff on best practices in customer engagement and conflict resolution.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZ05.2005
Skills
- Detail oriented
- Thorough and deliberate
- Fair and balanced
- Dedicated
Timeline
Assistant Store Director
Bashas' Markets
03.2016 - Current
2nd Assistant Store Director
Bashas' Markets
10.2012 - Current
Assistant Customer Service Manager
Bashas' Markets
06.2004 - Current
High School Diploma -
Apache Junction High School