Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Beaudette

Mesa

Summary

Personable, friendly and solution-oriented customer service representative with over 8 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and customer service. Dedicated to customer loyalty and satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Experience Advocate

Opendoor
12.2021 - Current
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Followed-through on all critical inter-departmental escalations to support customers
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Worked inter- departmentally and gathered information, identified, and implemented resolutions, planned follow-up and logged and filed incident reports to ensure safety and security of company property.


Client Service Specialist II

ADP- Automated Data Processing
06.2021 - 08.2021
  • Provided knowledgeable service and support for all customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Managed master calendar by scheduling and confirming appointments.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.

Claims Associate

State Farm
08.2019 - 04.2021
  • Affirmed or denied coverage fairly based on thorough investigations.
  • Examined claims forms and other records to determine insurance coverage.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Verified insurance claims and determined fair amount for settlement.
  • Investigated claims involving potential and suspected fraudulent activities.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Answered customer questions regarding deductibles.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on company systems, form completion, and access to services.
  • Answered over 30+ calls per 7 hour and 45 minute workday to meet fast-paced call center demands.

Golf Sales Team Member

Dicks Sporting Goods Inc
02.2019 - 08.2019
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals.
  • Skillfully prepared merchandise for distribution and placement across sales floor.
  • Followed latest market trends to help optimize seasonal buys and boost sales.
  • Trained and mentored new sales representatives.
  • Patrolled store departments to check for suspicious activities.
  • Wrote reports outlining activities and results.

Footwear Sales Team Leader

Dick's Sporting Goods
03.2017 - 11.2018
  • Trained and developed new employees for ease of transition into team.
  • Assisted customers and ensured adequate coverage to meet customer needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Completed daily paperwork and computer entry in a timely manner as established by management.
  • Maintained a clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
     

Assistant Store Manager

Big 5 Sporting Goods Corp
08.2016 - 03.2017
  • Motivated employees to success and pointed out areas of improvements for comprehensive support.
  • Completed daily paperwork and computer entry in a timely manner as established by management.
  • Maintained a clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Exhibited excellent people skills during interaction with employees and customers.

Sales Team Manager

The Sports Authority
02.2013 - 08.2016
  • Planned and training sessions to promote sales team professional development and sales goal reinforcement.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted customers and ensured adequate coverage to meet customer needs.
  • Trained and developed new employees for ease of transition into team.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Supported employees by motivating them to succeed and improve.
  • Implemented daily operating procedures to ensure store is clean, adequately stocked and organized.
  • Created visual store strategy based on market trends. 
  • Assisted with the transfer of Multi-Millions of dollars worth of inventory during a store relocation process.

Education

High School Diploma - undefined

Desert Ridge High School
Mesa, AZ
2013

Skills

  • Process and procedure development
  • Detail-oriented
  • POS software expert
  • Superior organization ability
  • Friendly demeanor
  • Accurate money handling
  • Natural leader
  • Staff training and development
  • Microsoft office proficiency
  • Data entry
  • Professional telephone demeanor
  • Complaint resolution
  • Documentation abilities
  • Verbal and written communication

Timeline

Customer Experience Advocate

Opendoor
12.2021 - Current

Client Service Specialist II

ADP- Automated Data Processing
06.2021 - 08.2021

Claims Associate

State Farm
08.2019 - 04.2021

Golf Sales Team Member

Dicks Sporting Goods Inc
02.2019 - 08.2019

Footwear Sales Team Leader

Dick's Sporting Goods
03.2017 - 11.2018

Assistant Store Manager

Big 5 Sporting Goods Corp
08.2016 - 03.2017

Sales Team Manager

The Sports Authority
02.2013 - 08.2016

High School Diploma - undefined

Desert Ridge High School

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Daniel Beaudette