Daniel Box
Glendale
Summary
Professional network specialist with strong expertise in managing and maintaining LAN infrastructure. Demonstrates solid ability to troubleshoot, optimize, and secure network systems, ensuring seamless connectivity and efficiency. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Known for reliability, technical acumen, and effective communication skills, contributing to robust and secure network environments.
Overview
22
22
years of professional experience
Work History
Lan Administrator
Arizona Department of Administration
09.2024 - Current
- Managed the creation and modification of user accounts in Active Directory to ensure proper access controls.
- Ensured proper user permissions and access rights for enhanced security.
- Troubleshot Microsoft Office applications, providing timely support for user inquiries.
- Performed imaging of new PCs with appropriate operating systems and installed necessary software.
- Provided on-site and remote user support to enhance productivity.
- Conducts thorough installations and upgrades of network software and applications.
- Diagnoses and resolves system malfunctions and operational challenges
- Performs maintenance and repairs on desktops, laptops, and other network devices.
- Provides support for mobile devices, ensuring connectivity and functionality.
- Analyzes user issues, identifies root causes, and implements effective solutions
Desktop Support Technician
Insight Global LLC/Contracted for Circlek
03.2022 - 09.2024
- Completed projects scheduled by leadership for latest PDI system tools and platforms.
- Troubleshot PDI systems and point of sales/Virtual Machines for various projects/document solutions to team for overall efficiency.
- Maintain on-going knowledge of latest PDI system tools and platforms
- Facilitate relations between business groups and technology departments.
Warehouse Associate/Inventory
Randstad Employment agencies
09.2021 - 03.2022
- Temporary status employment for Lennox Industries through Randstad Employment Agency.
- Certified forklift operator to include basilold.
- Loaded and unloaded products into trailer for delivery of goods and services
- Key role in preparing for super cycle counts in November/ worked with management to get true count of inventory before due date.
- Utilized SAP software for inventory cycle counts, UPS, and uploading serial numbers/posting.
- Packaged products and shipped via UPS/software
- Assisted management in revamping warehouse to meet company policies and specs to include safety standards.
Lead Technician/Supervisor
S&A Computer Services Inc.
11.2020 - 09.2021
- Supervise all aspects of pc building, data migration, tracking via Bank of America tools, inventory, shipping and receiving.
- Schedule tasks and migrations for employees to accomplish daily
- Build Windows 10 devices for data migration from Windows 7
- Advise and plan with Bank of America management for HP refresh coordination's per contract agreement
- Troubleshoot and handle escalations pertaining to technical issues and customer service for bank clients
- Attend daily meetings to handle technical questions and refresh plans for Bank of America
Computer/Hardware Associate
Natural Data
01.2018 - 04.2020
- Assisted in migration and build out projects for workstations and computer labs.
- Completed build out projects for large local companies such as American Express, Amazon, and Chase.
- Set up and tested computer hardware (PC, monitors, printers, phone systems, and peripherals).
QA Tester/Stock Associate Lead 2nd Shift
Mercury Systems
03.2016 - 11.2018
- Performed quality related verification tasks, testing assembly parts and finished goods (semiconductors, SSD, and ceramic parts).
- Lead and managed nightshift operations for inventory/stockroom department
- Managed inventory using Oracle.
- Assisted IT department with issues related to the database system and other software.
- Assisted in planning and development of hardware testing lab.
Broadband Technician
Suddenlink Communications
03.2014 - 07.2015
- Performed installation, testing, and troubleshooting of Suddenlink services including data, video, and telephone.
- Provided excellent customer service while educating customers on how to operate newly installed products.
Aerospace Propulsion Craftsman
Barksdale AFB
07.2007 - 08.2012
- Performed troubleshooting, inspections, routine maintenance, and repairs on TF33-P-103 Engines.
- Seven level certified in Intake and Exhaust inspection, gas engine operation, blade bending, borescope equipment, and 2-ton hydraulic crane operation.
- Served as NCOIC (Noncommissioned Officer in Charge) and Squadron Lead Technician.
- Managed 200+ subordinates within 3 squadrons on all task associated with Aerospace Propulsion and career advancement.
Aerospace Propulsion Craftsman
Kadena AFB
02.2004 - 07.2007
- Performed troubleshooting, inspections, routine maintenance, and repairs on TF33-P-103 Engines.
- Seven level certified in Intake and Exhaust inspection, gas engine operation, blade bending, borescope equipment, and 2-ton hydraulic crane operation.
- Served as NCOIC (Noncommissioned Officer in Charge) and Squadron Lead Technician.
- Managed 200+ subordinates within 3 squadrons on all task associated with Aerospace Propulsion and career advancement.
Education
Associate Degree in Applied Science - Computer Technology & Networking
College America
Phoenix, AZ10.2020
Certification Aviation Maintenance Technology - undefined
Sheppard AFB
Wichita Falls, TX02.2002
Skills
- Network troubleshooting
- Problem resolution
- VPN configuration
- System upgrades
- Backup and recovery
- Asset management
- Incident response
- Active Directory knowledge
- Remote Access solutions
- Software deployment
- Effective communication
- Customer support
- Experience with Service Now Ticketing System (SNOW)
- Experience with Tanium
- Technical support
- Analytical thinking
- Professionalism
Timeline
Lan Administrator
Arizona Department of Administration
09.2024 - Current
Desktop Support Technician
Insight Global LLC/Contracted for Circlek
03.2022 - 09.2024
Warehouse Associate/Inventory
Randstad Employment agencies
09.2021 - 03.2022
Lead Technician/Supervisor
S&A Computer Services Inc.
11.2020 - 09.2021
Computer/Hardware Associate
Natural Data
01.2018 - 04.2020
QA Tester/Stock Associate Lead 2nd Shift
Mercury Systems
03.2016 - 11.2018
Broadband Technician
Suddenlink Communications
03.2014 - 07.2015
Aerospace Propulsion Craftsman
Barksdale AFB
07.2007 - 08.2012
Aerospace Propulsion Craftsman
Kadena AFB
02.2004 - 07.2007
Certification Aviation Maintenance Technology - undefined
Sheppard AFB
Associate Degree in Applied Science - Computer Technology & Networking
College America