Daniel Burns
Miami
Summary
Dynamic results-driven professional with a proven track record in relationship building and sales expertise, notably at Best Buy and Apple. Excelled in developing strategies that increased sales revenue and enhanced team cohesion. Skilled in problem-solving and verbal communication, achieving positive outcomes in diverse roles from Case Manager to Sales Manager. Demonstrates exceptional time management and customer service abilities, as well as written and oral communication skills.
Overview
8
8
years of professional experience
Work History
Case Manager
Jail Diversion Program
09.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Sales Associate
Apple
08.2021 - 08.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Manager
Best Buy
07.2019 - 08.2021
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Sales Associate
Nordstrom
05.2017 - 06.2019
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Business Administration And Management
University of South Alabama
Mobile, ALSkills
- Time management
- Problem-solving
- Relationship building
- Sales team training
- Goals and performance
- Verbal and written communication
- Sales expertise
- Customer service
- Teamwork and collaboration
- Problem-solving skills
Accomplishments
- Awarded multiple “Employee of the Month” awards in 2021-2022.
- Exceeded monthly sales quota 10 times.
- Achieved more customer connections through effectively training seasonal workers.
- Achieved 80% Successful completion rate through effectively engaging clients.
Timeline
Case Manager
Jail Diversion Program
09.2023 - Current
Sales Associate
Apple
08.2021 - 08.2023
Sales Manager
Best Buy
07.2019 - 08.2021
Sales Associate
Nordstrom
05.2017 - 06.2019
Business Administration And Management
University of South Alabama
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