Daniel Campbell
Laveen
Summary
Experienced instructor with a proven track record in diverse educational settings, including medical and university environments. Expertise in fostering student engagement and monitoring individual progress to ensure academic success. Skilled in designing interactive lessons that enhance knowledge retention and practical skills.
Overview
27
27
years of professional experience
Work History
Lead AHA Instructor and Trainer
Lifework
Mesa
04.2021 - Current
- Ensure all classes are taught to high standards, ensuring pass rates of over 90% and survey scores over 95%
- Apply various teaching aids to minimize learning gaps and instruct and motivate students.
- Track student progress, frequently checking in with struggling students and identifying root causes of problems.
- Promote classroom safety, collaboration, and best practices.
- Improved student performance by defining clear goals and communicating performance metrics.
- Schedule and teach in class and online courses to increase learning opportunities.
- Deliver hands-on instruction to diverse groups of adult learners.
- Evaluate student performance through practical assessments and feedback.
- Implement updated training materials aligned with industry standards.
- Adapt teaching methods based on the physical, emotional and intellectual capabilities of students.
BLS/ACLS Instructor
Midwestern University
Glendale
07.2019 - 04.2021
- Delivered comprehensive ACLS training to healthcare students.
- Facilitated hands-on practice sessions using simulation equipment and scenarios.
- Assessed participant performance through practical evaluations and written exams.
- Provided feedback to students on skills proficiency and knowledge retention.
Lead, ACLS Instructor
American Safety And Training Programs
Providence
02.2017 - 07.2019
- Motivated junior teachers to provide exceptional learning environments.
- Reviewed class and student records to identify improvement opportunities.
- Trained and coached new instructors
- Taught AHA and ARC new instructor classes
- Maintained all CPR training gear
- Maintained accurate and complete records for all students.
- Initiated tutoring sessions with students, improving grades and pass rate by over 15%.
- Taught all critical and sensitive client classes
- Assisted with EMT courses and testing
- Also taught with several other agencies: ACLS Academy, CPR of America, Citywide CPR and CPR and More.
- Scheduled classes and ensured instructors were available
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Job Coach and Lead Department Trainer
MetLife
Warwick
11.2010 - 11.2017
- Process and assist customer with financial paperwork to begin pension payments.
- "Scrub” financial paperwork to ensure forms were filled out correctly and accurately.
- Work in extensive data bases across multiple systems and products.
- Implemented new coaching methods to ensure employee retention, customer satisfaction and cost savings.
- Skilled at de-escalation techniques ensuring high customer satisfaction rates.
- Was instrumental in creating help desk. Experts in the department would assist jr employees with questions they could not answer.
- Answer supervisor and escalated calls.
- Helped lead team become first ever Metlife Call Center to become JDPower Certified (2016 and 2017).
- Conducted mock interviews to help clients prepare for interviews for staff promotions.
- Wrote training manuals for new hire employees in various positions according to strict company guidelines and protocols.
- Scheduled call center employees to ensure staffing was adequate for demand.
- Designed and delivered web-based, self-directed learning materials.
- Developed and implemented successful onboarding program.
- Provided coaching and mentoring to employees.
Front Office Supervisor
Hilton Garden Inn
Warwick
08.2009 - 03.2010
- Resolve customer complaints and issues to provide the highest customer service.
- Work night audit as needed
- Scheduled front office staff including kitchen, desk, back office and maintenance.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Dispersed petty cash to employees and collected and managed receipts.
- Coached employees through day-to-day work and complex problems.
Fire Fighter II/EMT-Intermediate
Rutland Town/Rutland City
Rutland
10.2001 - 07.2009
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
- Inspected equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
- Acted quickly to contain hazardous chemicals likely to catch fire, leak or spill.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Stabilized and lifted patients with backboard and cot.
- Responded to confined space incidents, EMS and hazardous material incidents.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
51M Firefighter/EMT-Intermediate
US Army
Ft. Wairwright
02.1999 - 09.2001
- Responded swiftly to fire alarms and emergencies in various environments.
- Operated firefighting equipment and tools during rescue operations effectively.
- Prepared detailed reports on incidents and equipment status after each call.
- Trained continuously to maintain required physical fitness for demanding work.
- Assisted in patient assessment and identified medical needs effectively.
- Administered medications and provided life-saving interventions during transport.
- Documented patient information accurately in electronic health records.
Education
Nauset Regional High School
North Eastham, MA01.1995
Computer Information Systems
Cape Cod Community College
West Barnstable, MA01.1997
Skills
- 10 Years FF2 and EMT-I
- Excellent surveys
- Classes above standards
- Excellent communication skills
- Student outcomes management
- Small Group Instruction
- Adult education
- Effective communication
- Academic instruction
- First Aid/CPR
- Training and Development
- Staff Management
- Coaching and mentoring
Personal Information
Title: Professional Educator and CPR Instructor
Timeline
Lead AHA Instructor and Trainer
Lifework
04.2021 - Current
BLS/ACLS Instructor
Midwestern University
07.2019 - 04.2021
Lead, ACLS Instructor
American Safety And Training Programs
02.2017 - 07.2019
Job Coach and Lead Department Trainer
MetLife
11.2010 - 11.2017
Front Office Supervisor
Hilton Garden Inn
08.2009 - 03.2010
Fire Fighter II/EMT-Intermediate
Rutland Town/Rutland City
10.2001 - 07.2009
51M Firefighter/EMT-Intermediate
US Army
02.1999 - 09.2001
Nauset Regional High School
Computer Information Systems
Cape Cod Community College