Daniel Duran
Yuma
Summary
Results-driven professional with expertise in operational management, financial analysis, and vendor negotiation. Proven track record in ensuring health compliance and enhancing customer satisfaction through effective team training and process optimization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operating Partner
Jersey Mike's Company Store Division
Glendale
11.2022 - Current
- Managed daily operations in a fast-paced restaurant environment.
- Trained and mentored team members on service standards.
- Ensured compliance with health and safety regulations.
- Oversaw inventory management and supply ordering processes.
- Implemented operational procedures to enhance efficiency.
- Coordinated staff schedules to optimize workflow.
- Resolved customer complaints to maintain satisfaction levels.
- Collaborated with management on promotional events and initiatives.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Sought out new vendors and negotiated favorable contracts to control costs.
- Optimized resource utilization through effective scheduling and coordination of tasks.
- Established and maintained relationships with vendors, suppliers, customers, and other stakeholders.
- Identified training needs within the organization and developed training plans accordingly.
- Sourced qualified employees to provide skilled and adequate coverage for shifts.
- Organized meetings between internal teams and external partners and stakeholders as needed.
- Ensured compliance with applicable laws, regulations, standards, policies and procedures.
- Established and oversaw marketing and sales promotions to generate new business.
- Monitored customer feedback to identify areas of improvement in service quality.
- Developed and managed processes to ensure the efficient operation of the business.
- Conducted research on industry trends, competitive landscape, and market opportunities.
- Set financial objectives and tracked expenses to achieve goals.
- Made necessary repairs to the building. Painting of walls, doors, and overhangs.
General Manager
JM Yuma Foods LLC dba Jersey Mike's Subs
Yuma
06.2017 - 11.2022
- Managed daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Trained staff on food safety standards and operational procedures for optimal performance.
- Oversaw inventory management, maintaining stock levels and minimizing waste effectively.
- Developed training programs to enhance team skills and improve service quality.
- Monitored financial performance, identifying areas for cost control and efficiency improvements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Made repairs as needed. Plumbing, painting of walls, doors, light construction.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
Cook
Duron's El Zarape Grill
Yuma
10.2013 - 05.2017
- Prepared diverse menu items following authentic recipes and high-quality standards.
- Maintained cleanliness and organization of kitchen areas, ensuring food safety compliance.
- Operated kitchen equipment safely, including grills, fryers, and ovens.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- All other duties, such as small repairs, painting of walls, and doors, as well as the exterior and interior of the building.
Education
GED -
Kofa High School
Yuma, AZ06-1995
Skills
- Operational management
- Financial analysis
- Vendor negotiation
- Health compliance
- Inventory management
- Customer relationship management
- Light construction skills
Roofing and plumbing
Hood cleaning and painting - Proficient in Word and excel
Certification
Serv Safe Certification, National Restaurant Association Valid 2023-2028
References
References available upon request.
Timeline
Operating Partner
Jersey Mike's Company Store Division
11.2022 - Current
General Manager
JM Yuma Foods LLC dba Jersey Mike's Subs
06.2017 - 11.2022
Cook
Duron's El Zarape Grill
10.2013 - 05.2017
GED -
Kofa High School