Daniel Eller
Prescott Valley,AZ
Summary
Driven public safety leader with 20+ years of law enforcement and 10+ years of instructional experience. Proven in 24/7 shift operations, real-time incident triage, escalation management, SOP development, and cross-functional coordination. Strong foundational analytical tradecraft and OSINT familiarity; calm under pressure with a focus on SLA compliance, clear handovers, and continuous improvement. Able to make critical decisions with limited information.
Overview
20
20
years of professional experience
Work History
General Instructor
Prescott Valley Police Department
Prescott Valley
07.2010 - Current
- Design and deliver scenario-based training and operational simulations focused on decision-making, command procedures, incident triage, and team coordination.
- Lead drills, retrospectives, and continuous improvement initiatives to strengthen operational playbooks and analytical rigor.
Patrol Sergeant
Prescott Valley Police Department
Prescott Valley, AZ
12.2006 - Current
- Manage 24/7 shift operations: staffing, resource allocation, and real-time incident monitoring to meet operational response expectations.
- Triage incidents, execute SOPs, coordinate multi-agency escalations, and provide decision-ready incident summaries to leadership.
- Produce disciplined shift reports and handovers capturing incident status, outstanding actions, risk context, and escalation items.
- Coach and mentor officers on operational protocols, performance standards, and incident documentation best practices.
- Analyzed crime trends to allocate resources effectively, optimizing patrol coverage and response times.
- Managed critical incidents effectively, taking command of the scene and directing resources for optimal outcomes.
- Responded promptly to emergency calls for service, assessing situations quickly and acting decisively to protect lives and property.
Sergeant
Prescott Valley Drug Enforcement Unit
Prescott Valley
04.2020 - 07.2023
- Founded and led a specialized unit: developed SOPs, prioritized investigative case boards, and coordinated intelligence sharing with local, state and federal law enforcement partners.
- Conducted evidence-driven initial fact-finding and operational validation to support escalation and prosecution workflows.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
SWAT Team Leader / Operator
Prescott Valley Police Department
Prescott Valley
05.2008 - 10.2021
- Led high-risk operations requiring precise incident command support, tactical coordination, and post-incident AARs to refine SOPs and readiness.
- Responsible for training, operational readiness, and real-time decision-making during critical incidents.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Assisted in recruitment to build team of top performers.
Corporal / Detective / Patrol Officer
Prescott Valley Police Department
Prescott Valley, AZ
12.2006 - 04.2020
- Supervised first-line teams, conducted investigations requiring analytical validation, and maintained situational awareness during multi-incident responses.
- Consistently applied structured documentation and escalation protocols under shifting operational conditions.
- Collaborated with law enforcement agencies to share intelligence and enhance case resolution strategies.
- Analyzed crime scene data using advanced forensic techniques to support case development and prosecution efforts.
Education
Bachelor of Science - Global Security and Intelligence Studies
Embry-Riddle Aeronautical University
Prescott, AZ01-2006
Skills
- 24/7 workforce coordination
- Incident Triage, Escalation & Incident Command Support
- SOP Development, Playbooks & After-Action Reviews
- Contextual analysis skills
- Effective documentation and handoff practices
- Continuous improvement analysis
- Employee development and readiness
- Collaborative communication with stakeholders
- Communication platform utilization
- Growth mindset
- Collaborative learning
- Educational technology
Timeline
Sergeant
Prescott Valley Drug Enforcement Unit
04.2020 - 07.2023
General Instructor
Prescott Valley Police Department
07.2010 - Current
SWAT Team Leader / Operator
Prescott Valley Police Department
05.2008 - 10.2021
Patrol Sergeant
Prescott Valley Police Department
12.2006 - Current
Corporal / Detective / Patrol Officer
Prescott Valley Police Department
12.2006 - 04.2020
Bachelor of Science - Global Security and Intelligence Studies
Embry-Riddle Aeronautical University
Accolades
Medal of Valor/Police Chief’s Commendation/Life Saving Awards
How I match DoorDash AGOC needs
- Operations center mindset: proven 24/7 shift leadership, incident triage, and escalation execution.
- Analytical tradecraft & OSINT readiness: experience validating sources, distinguishing signal from noise, and delivering concise operational context.
- Discipline & reliability: consistent adherence to SOPs, detailed documentation, and clear, decision-ready communications for escalations and handovers.
- Growth mindset: extensive training background and active participation in drills and AARs to iterate on playbooks and workflows.