Daniel Flores
Summary
At Silicon Valley Bank, I enhanced device functionality and system performance through meticulous maintenance and upgrades, achieving significant improvements in inventory accuracy. Expert in Microsoft Office and a specialist in customer service, my proactive approach and adept problem-solving skills led to operational excellence in end-user support.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
End User Services
Silicon Valley Bank
12.2019 - Current
- Conducted regular maintenance checks to ensure optimal functionality of devices and systems.
- Managed inventory of equipment, ensuring timely replacement or repair of malfunctioning devices as needed.
- Improved system performance by regularly updating software and hardware components.
- Assisted end users with software installation, configuration, and troubleshooting.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Developed and implemented policies and procedures for inventory management.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Improved inventory accuracy, ensuring that stock levels closely matched records through regular audits.
Education
No Degree - Information Technology
Maricopa Community Colleges, Gateway Community College
Phoenix, AZHigh School Diploma -
Metro Tech High School
Phoenix, AZ05-2018
Skills
- Customer service
- Active listening
- Verbal and written communication
- Decision-making
- Remote support
- Ticket management
- Data entry
- Microsoft outlook
- Microsoft office specialist (MOS) expert
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
End User Services
Silicon Valley Bank
12.2019 - Current
No Degree - Information Technology
Maricopa Community Colleges, Gateway Community College
High School Diploma -
Metro Tech High School
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