Daniel John
Tucson
Summary
Self-motivated professional excelling in customer service and compliance enforcement. Demonstrates reliability in fast-paced environments while effectively managing customer interactions and ensuring adherence to regulations. Committed to enhancing customer satisfaction through strong communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Host
Jars Dispensary
Tucson, AZ
04.2025 - Current
- Greet and welcome customers promptly and courteously; manage lobby flow and waitlist to minimize wait times.
- Verify customer ID and age in accordance with state cannabis regulations; ensure compliant customer intake procedures.
- Conduct initial needs assessments and provide basic product information and menu guidance; refer complex questions to budtenders.
- Maintained accurate visitor logs, appointment schedules, and POS queues, managing phone and in-person check-ins to enhance customer experience.
- Enforced store policies on purchase limits and compliance regulations, escalating issues to management to uphold operational standards.
- Maintain lobby cleanliness, product displays, informational materials, and sanitized sampling areas.
- Process transactions supportively with POS staff; assist with packaging, labeling, and order staging for pickup.
- Coordinate with security and loss-prevention teams; report suspicious activity and follow incident procedures.
- Assist in inventory counts, restocking lobby materials, and merchandising promotional items.
- Provided exceptional customer service, resolving complaints effectively to foster customer loyalty and repeat business.
SECURITY
playground
07.2023 - 05.2024
- Positioned at all doors wearing a distinctive uniform.
- Must maintain control of access and club entry lines.
- ID verification for legal age prior to admission.
- Verify that the person is not carrying a weapon or contraband.
- Verify prior to entry that the person is not obviously intoxicated.
- Use an optional metal detector or pat-down or bag search.
- Enforce the dress code and refuse objectionable attire.
- Refuses admission to known troublemakers.
- Access and egress control and fire safety duties.
- Direct communication with bouncers and management.
- Calls the police to report criminal acts, as required.
Security/ Barback
Hotel Congress
08.2022 - 01.2024
- Positioned at all doors wearing a distinctive uniform.
- Must maintain control of access and club entry lines.
- ID verification for legal age prior to admission.
- Verify prior to entry that the person is not obviously intoxicated.
- Verify that the person is not carrying a weapon or contraband.
- Employed a metal detector to screen guests for prohibited items.
- Enforce the dress code and refuse objectionable attire.
- Refuses admission to known troublemakers.
- Coordinated with bouncers and management to maintain smooth operations.
- Access and egress control and fire safety duties.
- Reported criminal acts to police, enhancing safety and security.
- Stocked liquors, refilled garnishes, polished glasses, stacked napkins, hauled kegs, returned glassware from dishwasher, assisted with bar POS orders, and engaged with customers.
Mover
Elegante Movers
09.2013 - 08.2022
- Move items from one location to another.
- Wrap furniture and items in protective material.
- Ensure that no items are damaged during the moves that you work on.
- Set up the items in their new location.
- Create and maintain moving inventory lists.
- Answer any questions that the customer may have about the moving process.
Cook
Brushfire BBQ
04.2022 - 07.2022
- Prepared customized meals based on customer preferences to enhance dining experience.
- Braising and grilling meat and vegetables.
- Slicing, cutting, shredding, tenderizing, and skewering meat, and vegetables.
- Ensured freshness and safety of ingredients for optimal meal quality.
- Tracking the components of each meal to ensure the final dish is completed promptly.
- Communicated with waitstaff to confirm finalized orders.
- Ensuring that your workstation remains clean and orderly.
- Monitored inventory levels to maintain adequate supplies for seamless kitchen operations.
Cook
Oregano’s Pizza Bistro
08.2021 - 03.2022
- Prepared dough, made fresh sauce, chopped toppings, and baked pizzas to meet customer orders.
- Making both custom and standard pizzas as well as preparing appetizers and sides on the menu.
- Baked various crust styles and recommended new pizza types to enhance menu offerings.
- Baked pizzas and prepared ingredients to ensure quality and consistency.
- Monitored food inventory, cleaned cooking station, sterilized equipment, and replaced supplies.
Security
The Forum at Tucson
04.2016 - 08.2021
- Protect an employer’s property and enforce laws.
- Monitor closed-circuit TV cameras and monitor alarms.
- Assessed emergency situations and provided immediate assistance to ensure safety and security.
- Control visitor and employee building access.
- Conduct security checks for specified areas.
- Followed established protocols to detain violators, ensuring compliance with security regulations.
- Good judgment to quickly identify the best course of action for dealing with dangerous situations as they arise.
- Observation skills to immediately notice anything out of the ordinary.
- Communication skills to effectively communicate with others, especially in stressful situations.
- Complete reports on anything they observed while on duty.
- Patience as they often spend prolonged periods of time standing and observing what is going on around them.
Skills
- Host coordination
- Customer service
- Menu guidance
- Front desk management
- POS systems
- Time management
- Attention to detail
- Customer engagement
- Team collaboration
- Problem solving
- Effective planner
- Safety awareness
Timeline
Host
Jars Dispensary
04.2025 - Current
SECURITY
playground
07.2023 - 05.2024
Security/ Barback
Hotel Congress
08.2022 - 01.2024
Cook
Brushfire BBQ
04.2022 - 07.2022
Cook
Oregano’s Pizza Bistro
08.2021 - 03.2022
Security
The Forum at Tucson
04.2016 - 08.2021
Mover
Elegante Movers
09.2013 - 08.2022