Daniel Lopez
Phoenix
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Support Specialist
Discover Financial Services
05.2019 - Current
- Executed routine administrative tasks to support service delivery operations.
- Reduced backlog of support tickets through diligent follow-up and effective issue resolution.
- Monitored daily operations to ensure compliance with company standards and guidelines for efficient service delivery.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ05-2023
Skills
- Service level agreement
- Excellent communication
- Attention to detail
- Multitasking and organization
- Handling customer complaints
- Photography
- Internal communications
- Multimedia journalism
- Community engagement
- Public relations
- Graphic design
- Social media management
- Creative writing
- Editing
- Strong customer service
Certification
- Mass Communications Foundations - Defense Information School, 2024
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Service Support Specialist
Discover Financial Services
05.2019 - Current
Bachelor of Arts - Business Administration
Arizona State University
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