Daniel Louis
GILBERT
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technician
Safelite AutoGlass
07.2023 - 09.2024
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Replaced windshields and windows in vans, trucks and cars.
- Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
Manager
Lids Hat World
02.2022 - 07.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
Assistant Manager
Lids Hat World
04.2021 - 02.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Package Handler/Sorter
FedEx Ground
03.2020 - 04.2021
- Followed safety regulations to maintain safe work environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Sales Associate
Fanatics, Inc
02.2020 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Maintenance Worker
Crunch Fitness Gym
01.2020 - 03.2020
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
Assistant Coach (Volunteer) Basketball
Thunderbird Adventist Academy
11.2019 - 03.2020
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
Sales Associate
Tier One Consulting
06.2018 - 08.2019
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Gym Assistant
Thunderbird Adventist Academy
08.2018 - 05.2019
- Boosted gym cleanliness by performing routine maintenance tasks, including sanitizing equipment and tidying up workout areas.
- Enforced rules and held customers accountable for not following gym regulations.
- Sold memberships and personal training sessions to new customers.
Dishwasher
Thunderbird Adventist Academy
08.2016 - 05.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Cashier
McDonald's Fast Food Restaurant
05.2016 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintenance
Thunderbird Adventist Academy
08.2015 - 05.2016
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Documented routine laboratory instrument maintenance and corrective actions.
- Improved maintenance processes for increased instrument reliability and longevity.
Education
Certificate in Data Science - Data Science
IMB
USA08.2024
High School Diploma -
Thunderbird Adventist Academy
Scottsdale, Arizona05.2019
Skills
- Assistant Manager Experience
- Cash Handling
- Retail Sales
- Retail Management
- Management
- Store Management Experience
- Python
- Analytics
- Data Science
- MySQL
- Attention to Detail
- Works Well Under Pressure
Certification
- Driver's License, 07/01/24, Present
- Tools for Data Science, 07/01/24, Present
- Python for Data Science, AI & Development, 07/01/24, Present
- Data Science Methodology, 07/01/24, Present
- Python Project for Data Science, 07/01/24, Present
- What is Data Science, 07/01/24, Present
Languages
Haitian Creole
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Technician
Safelite AutoGlass
07.2023 - 09.2024
Manager
Lids Hat World
02.2022 - 07.2023
Assistant Manager
Lids Hat World
04.2021 - 02.2022
Package Handler/Sorter
FedEx Ground
03.2020 - 04.2021
Sales Associate
Fanatics, Inc
02.2020 - 03.2020
Maintenance Worker
Crunch Fitness Gym
01.2020 - 03.2020
Assistant Coach (Volunteer) Basketball
Thunderbird Adventist Academy
11.2019 - 03.2020
Gym Assistant
Thunderbird Adventist Academy
08.2018 - 05.2019
Sales Associate
Tier One Consulting
06.2018 - 08.2019
Dishwasher
Thunderbird Adventist Academy
08.2016 - 05.2017
Cashier
McDonald's Fast Food Restaurant
05.2016 - 08.2016
Maintenance
Thunderbird Adventist Academy
08.2015 - 05.2016
Certificate in Data Science - Data Science
IMB
High School Diploma -
Thunderbird Adventist Academy
- Driver's License, 07/01/24, Present
- Tools for Data Science, 07/01/24, Present
- Python for Data Science, AI & Development, 07/01/24, Present
- Data Science Methodology, 07/01/24, Present
- Python Project for Data Science, 07/01/24, Present
- What is Data Science, 07/01/24, Present
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