Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel McMahan

Saint Johns

Summary

Dynamic retail professional with a proven track record at Dollar General Market, excelling in customer service and inventory control. Recognized for enhancing customer satisfaction and driving sales growth through effective team leadership and strategic merchandising. Skilled in problem-solving and staff training, fostering a collaborative work environment that boosts performance and retention.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Dollar General Market
09.2020 - Current
  • Assisted in daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory levels, placing orders to maintain product availability and minimize stockouts.
  • Trained new team members on customer service standards and operational efficiencies.
  • Resolved customer inquiries and complaints, enhancing overall shopping experience.
  • Conducted regular audits of merchandise displays, maintaining visual standards and organization.
  • Collaborated with management to implement promotional strategies, increasing customer engagement.
  • Monitored sales performance metrics, providing feedback for continuous improvement initiatives.
  • Supported scheduling and labor management, optimizing workforce efficiency during peak periods.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

LTL Stocker

Lowes Home Improvment
03.2016 - 02.2020
  • Operated material handling equipment to efficiently transport and organize inventory.
  • Maintained accurate stock levels through regular inventory checks and system updates.
  • Collaborated with team members to streamline loading and unloading processes, enhancing workflow efficiency.
  • Trained new employees on safety protocols and operational procedures to ensure compliance.
  • Implemented best practices for stock replenishment, minimizing delays in product availability.
  • Conducted quality control inspections to ensure product integrity before shipment.
  • Assisted in developing layout plans for optimal storage utilization within warehouse space.
  • Resolved discrepancies in inventory records through detailed analysis and corrective actions.
  • Developed strong relationships with truck drivers to facilitate smooth handoff of completed LTL orders, ensuring on-time deliveries to customers.
  • Improved warehouse efficiency by organizing and restocking LTL shipments in a timely manner.
  • Resolved discrepancies in inventory system through thorough investigation and reconciliation of physical counts with electronic records.
  • Managed inventory levels effectively by rotating stock and ensuring that products with nearing expiration dates were prioritized for shipping.
  • Worked closely with the shipping department to coordinate efficient loading of LTL shipments onto trucks, resulting in fewer transportation delays.
  • Identified opportunities for process improvements within the LTL stocking workflow, leading to increased productivity among team members.
  • Managed time effectively while working under tight deadlines, ensuring timely completion of assigned tasks.
  • Contributed to increased customer satisfaction with prompt processing and handling of LTL orders.
  • Reduced loading times for trucks by effectively prioritizing and organizing LTL shipments based on delivery schedules.
  • Assisted in training new stockers, sharing knowledge and best practices for efficient LTL stocking processes.
  • Maintained cleanliness and organization in the warehouse, creating a safe environment for all employees.
  • Collaborated with shipping department to optimize routes, resulting in cost savings and reduced transit times for LTL deliveries.
  • Operated heavy machinery, such as pallet jacks and forklifts, adhering to safety guidelines at all times during LTL stocking activities.
  • Efficiently unloaded incoming shipments using appropriate equipment while minimizing damage to goods during transfer from trucks to warehouse storage areas.
  • Ensured accurate order fulfillment by double-checking shipment contents against invoices before loading onto trucks.
  • Supported inventory management by accurately maintaining records of incoming and outgoing LTL shipments.
  • Enhanced team collaboration with clear communication, contributing to the overall success of the stocking department.
  • Adhered to company policies regarding proper storage methods for temperature-sensitive products within the warehouse environment.
  • Maximized space utilization within the warehouse by employing effective stacking techniques when handling LTL shipments.

Education

General Studies

Webber Township High School
Bluford, IL
05.1990

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Stock management
  • POS systems operations
  • Hiring and training
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Goals and performance
  • Loss prevention
  • Sales expertise
  • Issue resolution
  • Stock rotations
  • Order management
  • Business development and planning
  • Flexible schedule
  • Scheduling coordination
  • Incident reports
  • Operations oversight

Timeline

Assistant Store Manager

Dollar General Market
09.2020 - Current

LTL Stocker

Lowes Home Improvment
03.2016 - 02.2020

General Studies

Webber Township High School

Similar Profiles

CREATE PROFILE
Daniel McMahan