Daniel Mengelkamp
Glendale
Summary
Results-driven Service Manager with expertise in team leadership, employee training, and operational excellence. Proven ability to enhance service quality while ensuring workplace safety and compliance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Manager
Arrow Exterminators
Phoenix, AZ
01.2016 - Current
- Oversaw daily operations, ensuring quality service delivery and adherence to safety protocols.
- Trained and mentored staff on pest control techniques and customer service best practices.
- Managed scheduling and dispatching of technicians to optimize resource allocation.
- Analyzed customer feedback to identify areas for service enhancement and client satisfaction.
- Collaborated with sales team to align service offerings with customer needs and market trends.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Analyzed service reports to identify areas of improvement.
Pest Control Supervisor
Universal Pest Control
Peoria, AZ
06.2007 - 12.2016
- Supervised daily pest control operations to ensure compliance with safety regulations and company standards.
- Trained and mentored new technicians on pest identification, treatment methods, and customer service protocols.
- Developed and implemented efficient pest management solutions tailored to residential and commercial clients.
- Conducted regular inspections to assess effectiveness of treatments and identify areas for process improvement.
- Managed inventory of pest control supplies, ensuring availability while minimizing waste and costs.
Education
Maricopa Community Colleges, Glendale Community College
Glendale, AZSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Employee training and development
- Conflict resolution
- Workplace safety
Certification
Qualified Applicator License:
Industrial and Institutional
Ornamental and Turf
Right of Way
Wood Destroying (treat)
Wood Preservation
Timeline
Service Manager
Arrow Exterminators
01.2016 - Current
Pest Control Supervisor
Universal Pest Control
06.2007 - 12.2016
Maricopa Community Colleges, Glendale Community College