Daniel Miller
Yuma,AZ
Summary
Versatile and driven professional with a strong track record of success in customer service, leadership, and creative solutions. Experienced in managing projects from concept to completion, maintaining accurate records, and building positive relationships with clients, colleagues, and stakeholders. Adept at adapting to fast-paced environments, learning new skills quickly, and applying a proactive approach to problem-solving. Committed to delivering high-quality results, fostering collaboration, and continuously improving processes to exceed expectations.
Overview
11
11
years of professional experience
Work History
Sleep Professional / Sales Associate
Sleep Number
07.2023 - Current
- Manage sensitive customer information while guiding clients through multi-step selection and purchasing processes.
- Maintain accurate records, contracts, and follow-up documentation to ensure a smooth onboarding experience.
- Utilize advanced product knowledge and compliance standards to provide tailored solutions.
- Consistently meet or exceed performance targets through detail-oriented workflow and strong communication.
- Managed approximately 50 incoming calls, emails and texts per day from customers.
Owner / Freelance Graphic Designer & Printer
The Print Phamily
04.2023 - Current
- Collaborate with customers to meet unique specifications, ensuring high satisfaction and repeat business.
- Maintain accurate digital and physical records of orders, ensuring error-free production and on-time delivery.
- Manage all aspects of the business, including client communication, project timelines, invoicing, and production.
- Fluent in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Acrobat) for high-quality, client-ready designs.
- Provide freelance graphic design and DTF printing services for custom apparel, from concept to finished product.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Restaurant Manager
Da Boyz Italian Cuisine
05.2019 - 04.2023
- Oversaw all front-of-house operations, including maintaining accurate employee records, schedules, and compliance with health and safety regulations.
- Conducted policy training, implemented process improvements, and ensured adherence to regulatory standards.
- Managed confidential personnel files, incident reports, and financial reconciliations.
- Coordinated staff onboarding and maintained ongoing professional development.
- Delivered high-level administrative support to ownership, including data tracking, vendor communication, and reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Delivery Driver
Da Boyz Italian Cuisine
04.2018 - 05.2019
- Ensured timely and accurate deliveries while maintaining detailed delivery and mileage logs.
- Verified order accuracy and resolved discrepancies to maintain customer satisfaction.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
Parks and Recreation Worker
City of Yuma Parks and Recreation
08.2014 - 12.2018
- Coordinated events, maintained records, and enforced safety policies in compliance with organizational and regulatory requirements.
- Assisted in program onboarding, participant data tracking, and activity coordination.
- Transported and escorted program participants to and from activities and on field trips.
- Monitored participation in recreational activities to provide assistance to participants.
- Kept athletic and games equipment and facilities organized and maintained.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Trained staff members on conducting events and following safety procedures.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Baseball Umpire
City of Yuma Parks and Recreation
05.2014 - 10.2016
- Applied established rules and guidelines to ensure fairness and compliance during events.
- Explained and taught regulations and rules to players and coaches.
- Communicated with fans, coaches, players, and other umpires.
- Maintained safety of players and fans in different situations.
- Managed crowd disruption utilizing de-escalation techniques when necessary.
Education
Associate of Arts - Graphic Design
Arizona Western College
Yuma, AZ05.2028
High School Diploma -
Kofa High School
Yuma, AZ05.2013
Skills
- Credentialing & Compliance Support
- Database & Records Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Process Improvement & Documentation
- Primary Source Verification
- Confidential Information Handling
- Cross-Department Collaboration
- Scheduling & Coordination
- Policy Implementation & Quality Assurance
- Customer & Provider Relations
- Adobe Creative Suite (Photoshop, Illustrator, InDesign, Acrobat)
Timeline
Sleep Professional / Sales Associate
Sleep Number
07.2023 - Current
Owner / Freelance Graphic Designer & Printer
The Print Phamily
04.2023 - Current
Restaurant Manager
Da Boyz Italian Cuisine
05.2019 - 04.2023
Delivery Driver
Da Boyz Italian Cuisine
04.2018 - 05.2019
Parks and Recreation Worker
City of Yuma Parks and Recreation
08.2014 - 12.2018
Baseball Umpire
City of Yuma Parks and Recreation
05.2014 - 10.2016
Associate of Arts - Graphic Design
Arizona Western College
High School Diploma -
Kofa High School
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