Proven to excel in fast-paced environments, I leveraged my negotiation skills and logistics management expertise at U.S Xpress to secure a top 5 position company-wide with over 17.5 million in gross revenue. Fluent in Spanish, my ability to build strong relationships has consistently surpassed profit margins and load count goals, demonstrating unmatched customer service abilities.
• Exceeded margin and load count goals every year, which equaled 2.5 million the past year in profit margin.
• Created daily reports on status of shipments, which included tracking information, delivery updates and estimated arrival time.
• Monitored performance metrics such as on-time deliveries, cost savings initiatives and customer satisfaction scores.
• Developed operational procedures that improved accuracy in order processing, rate negotiation, document preparation, load confirmation.
• Develop Carrier Relationships
• Ensure expected margin profitability.
• Work with shippers & receivers as needed, to obtain feasible pickup and delivery times.
• Have an in-depth knowledge of your customers and carriers to understand their needs and know how we can benefit each other.
• Ensures customers freight is picked up and delivered on-time using safe and reliable carriers.
• Develop and manage our data base of outside carriers to grow our carrier base.