Efrain Perez
Litchfield Park
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Automotive Service Manager
Sanderson Ford
06.2023 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using problem solving to provide effective resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
Automotive Service Manager
Yates Buick GMC
10.2021 - 05.2023
- Increased parts department by 22% through effective management of billing procedures.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Hired and trained new service advisors to improve efficiency of department and cultivate productive work atmosphere.
- Analyzed account information to improve and optimize customer relations, resulting in month to month gross increase..
- Achieved 35% increase in productivity in fixed operations, parts and service department.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Automotive Service Manager
Surprise Ford
08.2019 - 09.2021
- Achieved month over month gross profits increase of 10% or more.
- Enhanced customer satisfaction scores by 40% implementing processes to ensure all customers were satisfied with their service.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to 50 employees.
- Contributed to development, implementation and execution of maintenance programs.
- Hired and trained new service advisors to improve efficiency of department and cultivate productive work atmosphere.
- Monitored product quality and communicated necessary improvements to my team.
- Analyzed account information to improve and optimize customer relations, resulting in increased gross profit month over month.
Education
Bachelor Of Management And Organizational Studies -
Arizona State University
Tempe, AZ05.2010
Diploma -
Millennium High School
Goodyear, AZ05.2005
Skills
- Employee Relationships
- Complex Problem-Solving
- Automotive Knowledge
- Dealership Management
- Employee Retention
- Service Department Operations
- Hiring and Training
- Customer Satisfaction
- Improve Employee Performance
- Spreadsheet Tracking
Timeline
Automotive Service Manager
Sanderson Ford
06.2023 - Current
Automotive Service Manager
Yates Buick GMC
10.2021 - 05.2023
Automotive Service Manager
Surprise Ford
08.2019 - 09.2021
Bachelor Of Management And Organizational Studies -
Arizona State University
Diploma -
Millennium High School
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