Daniel Salinas

• Partnered with stakeholders to define strategic business needs and translate them into actionable requirements.
• Collaborated with business and IT to develop realistic deliverables and deadlines for strategic initiatives.
• Managed Earnix IT relationships to ensure timely execution and delivery of strategic business objectives.
• Developed procedural documentation and training videos, accelerating new hire onboarding and time-to-productivity.
• Leveraged Python scripting within Earnix to develop custom solutions and improve data processing efficiency.
• Configured Earnix rating engine based on business needs and IT specifications, ensuring accurate and efficient rate calculations.
• Validated Earnix code developed by offshore teams through thorough testing, maintaining system integrity and reliability.

- Configured, test, and deploy to production Ratabase logic to business and IT specifications in a timely fashion.

- Collaborated with multiple IT and business teams to work on deliverable timelines and requirements

- Research and Troubleshoot production errors

- Identify test environment instabilities and report to technical partners

- Created various procedural documentations and trainings for new hires which expedited development process.

- Submitted Change Request and worked with IT partners to get them deployed into production

• Streamlined IT processes for increased efficiency and reduced downtime.
• Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
• Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
• Employed remote support tools effectively for efficient troubleshooting of offsite issues.
• Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Velocloud.
• Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
• Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.