Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Smallwood

Glendale

Summary

Dynamic Field Manager with a proven track record at Blackjack Renovations, excelling in project coordination and crew management. Enhanced operational efficiency through strategic decision-making and quality control, fostering strong client relationships that boosted repeat business. Adept at hiring and training staff, ensuring exceptional customer service and satisfaction.

Overview

16
16
years of professional experience

Work History

Field Manager

Blackjack Renovations
09.2019 - 08.2025
  • Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
  • Performed quality control inspections on phases of field operations.
  • Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
  • Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
  • Facilitated field operations through supervision and direction of field personnel.
  • Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
  • Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
  • Increased repeat business by establishing strong relationships with clients through exceptional service and consistent follow-ups.
  • Improved client satisfaction with meticulous project management and timely communication.
  • Adapted project plans in response to unforeseen challenges, minimizing disruptions and keeping projects on target.

Store Manager

Circle K Gas Station
03.2009 - 06.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Gilbert High School
Gilbert, AZ
06-1991

Skills

  • Project coordination
  • Field operations
  • Crew management
  • Inventory management
  • Staff management
  • Customer service
  • Decision-making
  • Managing operations and efficiency
  • Hiring and training
  • Performance evaluations
  • Scheduling and coordinating
  • Work Planning and Prioritization

Timeline

Field Manager

Blackjack Renovations
09.2019 - 08.2025

Store Manager

Circle K Gas Station
03.2009 - 06.2019

Gilbert High School

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Daniel Smallwood