Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Torres

Tier 2 Network Support Specialist
Tempe,Arizona

Summary

Developed Network support skills in fast-paced IT environment, focusing on troubleshooting, system maintenance, and remote network support. Adept at quickly diagnosing and resolving technical issues for large scale enterprises, including major franchises and government networks. My expertise includes network configuration, performance tuning and issue resolution in layer one, two and three.

Qualified Advanced Network Support Specialist with over six years of helpdesk and customer service experience. Provides comprehensive IT support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Experienced with configuring and managing network infrastructures. Utilizes advanced troubleshooting techniques to ensure network reliability and performance. Track record of implementing security measures to protect organizational data and resources.

Overview

7
7
years of professional experience
2
2
Certifications

Work History

Tier Two Network Support Specialist

Arcsmart Solutions
Tempe, Arizona
10.2024 - Current
  • Provided technical support for LAN/WAN infrastructure, ensuring 99.9% network uptime across multiple office locations.
  • Monitored and maintained network performance using tools like NMP, Netcloud, HughesOn, JUDD and VeloCloud.
  • Diagnosed and resolved hardware, software, and connectivity issues, reducing average ticket resolution time by 30%.
  • Configured and supported network hardware including routers, switches, firewalls, and wireless access points.
  • Administered user accounts, permissions, and group policies.
  • Installed and maintained network cabling and performed regular hardware upgrades.
  • Collaborated with vendors and service providers to troubleshoot ISP issues and coordinate service improvements.
  • Documented network configurations, processes, and troubleshooting procedures for internal knowledge base.
  • Conducted routine backups and implemented network security measures to safeguard data and prevent unauthorized access.
  • Assisted in network expansion and upgrade projects, including IP subnetting, VLAN setup, and VPN deployment.
  • Troubleshoot with Cisco, Juniper, Cradlepoint, and VeloCloud devices.

Systems Analyst Manager

Home Run Pool Service
San Tan Valley, Arizona
10.2019 - 10.2024
  • Deployed, configured, and maintained wireless access points (WAPs), ensuring high-availability and secure Wi-Fi coverage.
  • Supported and managed network services for over 70 clients, including troubleshooting, maintenance, and performance tuning of LAN/WAN infrastructures.
  • Utilized ticketing systems to track and resolve network-related incidents with high efficiency.
  • Led a team of four, assigning tasks, reviewing escalated tickets, and coordinating solutions.
  • Improved overall network efficiency by identifying, analyzing, and resolving Layer 1–3 issues across wired and wireless networks.
  • Delivered remote support for clients resolving critical network connectivity issues with minimal downtime.

Cashier

Fry's Food
Gilbert, Arizona
02.2018 - 10.2019
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Multitasked and prioritized assistance to help several customers at once.
  • Provided several solutions to problems quickly and gracefully.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Arranged paper and electronic payment records to maintain well-organized file systems and recordkeeping compliance.

Education

High School Diploma -

Simi Valley High School
Simi Valley, CA
06-2016

No Degree - Information And Communication Technology

Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ
05.2001 -

Skills

TCP/UDP

Widows OS

Computer Networking

Enterprise Network Infrastructure And Design

Router, AP and Switch management

Network Monitoring

Layer One, Two, And Three Troubleshooting

Routing And Switching Protocols

Certification

CCST - Cisco Certified Support Technician, 09/2023

Timeline

CCNA - Cisco Certified Network Associate

06-2025

Tier Two Network Support Specialist

Arcsmart Solutions
10.2024 - Current

Systems Analyst Manager

Home Run Pool Service
10.2019 - 10.2024

Cashier

Fry's Food
02.2018 - 10.2019

No Degree - Information And Communication Technology

Maricopa Community Colleges, Chandler-Gilbert Community College
05.2001 -

High School Diploma -

Simi Valley High School

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Daniel TorresTier 2 Network Support Specialist