Daniel Turczynowsky
Phoenix,AZ
Summary
Results-oriented Branch Operations Supervisor with a expertise in operations, team leadership, customer service, financial oversight, and staff development. Along with a talent for educating customers on banking services and products, recommending the best options to meet long- and short-term needs. Adept at fostering collaboration, driving results, reliable, adaptable, and focused on meeting organizational goals.
Overview
10
10
years of professional experience
Work History
Operations Service Supervisor
First Citizens Bank
01.2023 - Current
- Streamlined operational workflows to enhance service delivery and reduce response times.
- Led cross-functional teams in implementing process improvements, enhancing overall efficiency.
- Developed training programs for new staff to ensure compliance with operational standards.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Maintained compliance with industry regulations and standards, mitigating potential risks to the organization.
- Facilitated regular meetings to assess team performance and align goals with organizational objectives.
- Coached and mentored employees to foster personal growth opportunities while encouraging professional development within their roles as service operations managers.
- Directed daily operations activities, ensuring smooth workflow across all departments involved in delivering services to customers.
Assistant Branch Manager
Mutual of Omaha Bank / CiT Bank
12.2021 - 11.2022
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of four-member team.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Managed branch with deposits of over $29.7 million for personal accounts and $50 million in business accounts.
Universal Banker
Mutual of Omaha Bank / CiT Bank
10.2018 - 12.2021
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Manages day-to-day personal banking operations of branch by adhering to regulatory and compliance standards with state and federal laws, fostering customer environment, and setting up sale strategies
- Developed, maintained, and supported sale of banking products and services by generating and following-up on leads and working with prospective and existing customers to assess potential overall banking needs
- Assessed overall financial needs of customer and followed-up when proper to present products and services that would meet customer’s overall financial goals
- Acted as Assistant Banking Center Manager, when necessary, while supporting inside sales and service activities to achieve desired branch results
Senior Teller
Mutual Of Omaha Bank
10.2015 - 10.2018
- Processed deposits and paid-out funds following bank procedures, recorded all transactions accurately, sold, and prepared cashier’s checks, wires, and balanced each day’s personal banking operations
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balances currency, coin, and checks in cash drawers as needed and calculated daily transactions using proper systems
- Achieved compliance certification and used knowledge of compliance/CRA regulations in day-to-day activities
- Followed all Federal, State and Industry laws and regulations about banking
- Coached and trained seven new bank tellers
Education
Bachelor of Arts - Business Management And Communications
Arizona State University
Tempe, AZ12.2022
Skills
- Operations management
- Team development
- Compliance management
- Business development
- Banking
- Audit preparation
- Relationship building and management
- Operational efficiency
- Staff education and training
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Achieved high proficiency and competency rating while effectively aiding with internal system issues through testing.
Timeline
Operations Service Supervisor
First Citizens Bank
01.2023 - Current
Assistant Branch Manager
Mutual of Omaha Bank / CiT Bank
12.2021 - 11.2022
Universal Banker
Mutual of Omaha Bank / CiT Bank
10.2018 - 12.2021
Senior Teller
Mutual Of Omaha Bank
10.2015 - 10.2018
Bachelor of Arts - Business Management And Communications
Arizona State University
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