Daniela Collins
Goodyear,AZ
Summary
Self-driven bilingual insurance account specialist withing exceptional organizational skills and a warm personality. 20+ years of experience with focus areas consisting of not only insurance but also account and customer service.
Overview
20
20
years of professional experience
Work History
Billing and Account Specialist/Office Administrator
State Farm Insurance
08.2019 - Current
- Quoted new and existing customers, sold insurance, cross-sold, made cold calls, set appointments, filed, opened and closed office, cleaned my space, followed up with new leads, & provided excellent customer service
Program Services Evaluator III
State of Arizona- Dept. of Economic Security
01.2017 - 08.2019
- Assist Arizona residents attain nutrition or medical assistance. Interviews conducted while worked multiple programs, reviewing documents, verifying all information, sending notices, notate each case accordingly and provided excellent customer service to each customer. Mandatory case load exceeded daily.
Marketing Specialist
State Farm Insurance
02.2015 - 12.2016
- Quoted new and existing customers, sold insurance, cross-sold, made cold calls, set appointments, filed, prepared bank statements, supervised and trained new employees, ordered office supplies, opened and closed office, cleaned my space, followed up with new leads, and provided excellent customer service
Customer Service Representative
Kenny Ong Financial Services
01.2013 - 01.2015
- Quoted new and existing customers, sold insurance, cross-sold, filed, and provided excellent customer service.
Office Representative
State Farm Insurance
01.2009 - 08.2011
- Quoted new and existing customers, sold insurance, cross-sold, made cold calls, set appointments, filed, prepared bank statements, supervised and trained new employees, ordered office supplies, opened and closed office, cleaned my space, followed up with new leads, and provided excellent customer service
Customer Service Representative
State Farm Insurance
01.2007 - 03.2007
- Quoted new and existing customers, sold insurance, cross-sold, made cold calls, set appointments, filed, opened and closed office, cleaned my space, followed up with new leads, & provided excellent customer service
Customer Service Representative
State Farm Insurance
09.2005 - 12.2006
- Quoted new and existing customers, sold insurance, cross-sold, made cold calls, set appointments, filed, opened and closed office, cleaned my space, followed up with new leads, & provided excellent customer service
Education
Some College (No Degree) -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZDiploma - undefined
Kofa High School
Yuma, AZ01.2002
Skills
- Bilingual (English/Spanish)
- Can type 50 wpm
- Experience with Microsoft Word, Excel, Outlook, Power Point, & the Internet
- Can operate a copy machine, fax machine, scanner, printer, multiple-line telephone, & a personal computer
- Insurance License, obtained 2006
- Fingerprint Clearance Card, obtained 2025
Timeline
Billing and Account Specialist/Office Administrator
State Farm Insurance
08.2019 - Current
Program Services Evaluator III
State of Arizona- Dept. of Economic Security
01.2017 - 08.2019
Marketing Specialist
State Farm Insurance
02.2015 - 12.2016
Customer Service Representative
Kenny Ong Financial Services
01.2013 - 01.2015
Office Representative
State Farm Insurance
01.2009 - 08.2011
Customer Service Representative
State Farm Insurance
01.2007 - 03.2007
Customer Service Representative
State Farm Insurance
09.2005 - 12.2006
Diploma - undefined
Kofa High School
Some College (No Degree) -
Maricopa Community Colleges, Estrella Mountain Community College