Daniela Daniel
Phoenix
Summary
Adaptable professional with diverse experience in customer service and administrative roles. Recognized for strong attention to detail and effective collaboration, ready to leverage skills to enhance operational efficiency and customer satisfaction. Very friendly and approachable demeanor with a team player mindset.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
One stop MVD
Phoenix
09.2025 - 01.2026
- Assisted customers with vehicle registration and title transfers.
- Resolved customer inquiries through phone and in-person interactions.
- Processed payments and maintained accurate transaction records.
- Educated clients on MVD services and documentation requirements.
- Handled sensitive customer information following privacy regulations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Spanish Teacher
Creative Castle Preschool And Kindergarten
Phoenix
07.2024 - 08.2025
- Developed engaging lesson plans for preschoolers learning Spanish.
- Facilitated interactive language activities to enhance student participation.
- Implemented creative teaching methods to introduce cultural concepts in Spanish
- Assisted with the after school program
Patient Advocate
Elevate patient financial solutions
Phoenix
05.2023 - 08.2024
- Assisted patients with financial inquiries and billing questions.
- Educated patients on financial assistance programs and eligibility requirements.
- Coordinated between patients and healthcare providers to resolve billing issues.
- Maintained accurate records of patient interactions and financial solutions provided.
- Facilitated communication between providers, patients, and family members.
- Gathered and analyzed patient information to determine special program eligibility.
Administrative Assistant
The Salvation Army
Green Valley
03.2021 - 07.2022
- Assisted in coordinating community outreach events and volunteer activities.
- Developed schedules for meetings and appointments for staff members.
- Maintained inventory of office supplies and ordered additional resources as needed.
- Utilized software tools for data entry, document preparation, and record keeping.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Assisted customers with financial help on utility bills
Education
Center For Academic Success
Douglas , AzSome College (No Degree) - Criminal Justice
Cochise College
Douglas, Arizona, AZSkills
- Payment processing
- Customer education
- Data entry
- Complaint resolution
- Administrative support
- Event coordination
- Communication facilitation
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Microsoft outlook
- Courteous demeanor
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
One stop MVD
09.2025 - 01.2026
Spanish Teacher
Creative Castle Preschool And Kindergarten
07.2024 - 08.2025
Patient Advocate
Elevate patient financial solutions
05.2023 - 08.2024
Administrative Assistant
The Salvation Army
03.2021 - 07.2022
Center For Academic Success
Some College (No Degree) - Criminal Justice
Cochise College