Daniela Leyva
Lowe’s Ventana Canyon
Tucson
1
Language
1
Certification
3
years of professional experience
Dynamic hospitality professional with extensive experience at Loews Ventana Canyon Resort, excelling in team collaboration and multitasking. Proven track record of enhancing customer satisfaction through efficient service and effective communication. Skilled in beverage preparation and operational efficiency, consistently delivering high-quality experiences in fast-paced environments.
Work History
Part Time Host
1 Year 7 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Coordinated with kitchen staff to communicate guest needs and dietary restrictions.
- Assisted in training new hosts on operational procedures and customer service standards.
- Monitored dining area for cleanliness and readiness, maintaining high service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
On Call Barista
1 Year 7 Months- Prepared and served high-quality beverages to customers efficiently.
- Maintained cleanliness and organization of workstations and equipment.
- Assisted in training new baristas on beverage preparation techniques.
- Engaged with customers to enhance their experience through friendly service.
- Monitored inventory levels and assisted with stock replenishment as needed.
- Followed safety and sanitation protocols to ensure compliance with health standards.
- Collaborated with team members to streamline service during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
Lead Barista
3 Years 3 Months- Led daily operations of coffee preparation and service to ensure quality standards.
- Trained and mentored junior baristas on beverage preparation techniques and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies to maintain optimal workflow.
- Implemented process improvements that enhanced efficiency in beverage preparation and order fulfillment.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Developed strong customer relationships, enhancing customer satisfaction through personalized service experiences.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
Education
Associate of Applied Business - Business Administration
High School Diploma
Skills
Team collaboration
Fast learning and adaptation
Preforming well under high pressure
Strong ability to multitask
Certification
TIPS training complete to ensure safety in selling alcohol
Languages
Spanish
Native or Bilingual
Timeline
Part Time Host
Loews Ventana Canyon Resort
02.2025 - CurrentRead More
On Call Barista
Lowe’s Ventana Canyon
02.2025 - CurrentRead More
Lead Barista
Dunkin' Donuts
06.2023 - 2024Read More
Pima Community College
Associate of Applied Business from Business Administration
Read More
Mountain View
High School Diploma
Read More