Daniela L Carrasco Sixtos

• Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Received and dispatched 911 emergency and non-emergency calls from the public for police personnel while performing a variety of general support duties related to the operation of the communications center. Entrusted with lead dispatcher, dispatch trainer, and systems support responsibilities.
• Certified to train new dispatch personnel
• Monitored radio communication among the department as well as an inter-agency radio channel

for communication with adjacent agencies

• Communicated pertinent information to adjacent and/or nationwide agencies depending on the

severity of the circumstances (Amber alerts, warrants, stolen vehicles, etc.)

• Supervised field operations teams to complete projects within established timelines.
• Monitored employee performance for compliance with regulations and policies.
• Investigated issues and developed effective solutions.
• Trained workers in proper methods, equipment operation and safety procedures.
• Responsible for creating and executing my own schedule to accommodate up to 12 DDD clients a day. Entrusted with a company vehicle and maintained upkeep. Maintained records, conducted service reviews and built professional relationship families, providers and support coordinators.

• Greeted customers in person or via telephone with excellent and enthusiastic personality and assisted them with finding a vehicle that best fit their family needs and budget.
• Answered customers calls and established follow-ups with sale appointments
• Responded in a timely manner to internet, phone and live chat inquiries
• Guided customers through their vehicle purchase

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Provided community service information to defendants, set up defendants for recurring payment billing methods and monitored payment orders for compliance
• Perform specialized judicial and legal support, administrative, clerical, financial, cash handling, purging, and customer service functions in one or more areas of the court.
• Issued orders to show cause and warrants for delinquency cases as ordered by the Judge
• Interpreted for defendants in person and via video for their Initial Appearance
• Analyzed, developed, planned, organized, managed and attended operational activities
• Research, develop and implement plans, programs, policies and procedures
• Maintained court dockets and updated disposition of cases after court hearings.
• Answered telephone calls, took messages and transferred calls to appropriate colleagues.
• Assisted court in scheduling hearings, meetings and other events to support seamless operations.
• Prepared court orders and judgments for signature.

• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Received and processed customer payments.
• Maintained stock to meet expected customer demand.
• Inventory Intake
• Simultaneously worked on 3 cash registers
• Positive Customer Service

• Worked alongside team to accomplish work goals according to schedule.
• Understood and followed verbal and written instructions to complete work correctly.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Prepared job sites by removing debris and setting up materials and tools.
• Identified and reported hazards on job sites to prevent accidents and injuries.