Daniella Ayala
San Tan Valley
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Alta Dena Certified Dairy
12.2012 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Content Moderator
Cognizant Technologies
08.2018 - 11.2018
- Screened all content published by users on a social media platform that was based out South America and reported violent/ threatening images or language to the appropriate sources.
- Suggested improvements to content to enhance quality and accuracy.
Administrative Assistant
Pinal County Animal Care & Control
06.2019 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Animal Intake, microchip registration, regular registrations, spreadsheets, adoption filing fees, visitor logging and cleaning
Benefits Verification Representative
CVS Specialty Pharmacy
12.2019 - Current
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Contacted insurance companies to determine levels of coverage and benefits information for patients.
- Maintained patient records and paperwork while observing company protocols for data confidentiality.
- Asked appropriate questions to obtain information necessary for patient paperwork.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Trained new staff on current, correct insurance verification procedures.
- Processed and recorded new policies and claims.
Education
GED -
Pomona Unified School District Adult And Career Education
Pomona, CA02.2009
Skills
- Records Maintenance
- Accuracy and Precision
- Customer Relationship Management
- Coordination and Scheduling
- Insurance company billing
- Patient benefits confirmation
- Error resolution
- Bilingual
- Call center experience
- Customer Service
- Analytical Thinking
- Medicaid knowledge
- Medical billing knowledge
Timeline
Benefits Verification Representative
CVS Specialty Pharmacy
12.2019 - Current
Administrative Assistant
Pinal County Animal Care & Control
06.2019 - 07.2019
Content Moderator
Cognizant Technologies
08.2018 - 11.2018
Administrative Assistant
Alta Dena Certified Dairy
12.2012 - 08.2018
GED -
Pomona Unified School District Adult And Career Education
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